Client Systems Engineer 1 - Information Systems - FT - Day
About The Position
The Client Systems Engineer is an advanced technical position reporting to the Help Desk Manager. The role supports Help Desk escalations and projects, research, and testing of new technology, and may contribute to initiatives affecting client workstations. It is the final technical escalation step for the Help Desk. The engineer reviews service requests and service activity for assigned organizational areas before requests are routed to another team. The position troubleshoots client devices and applications, supports the Windows and Epic print environments, develops Help Desk training and technical documentation, and participates in strategic projects. It is a full-time, first-shift role with a hybrid work arrangement, 40 hours per week, and occasional travel to off-campus clinic locations in northeast Kansas. The position is not patient-facing and has no supervisory or budget responsibility.
Requirements
- Bachelor’s degree in an IT-related field.
- Two years of experience working in a desktop technician role supporting Windows-based PCs and PC-related applications.
- Proficiency in deploying, maintaining, and troubleshooting the Windows 10 operating system.
- In-depth understanding of configuration, installation, and maintenance of network-attached devices and services.
- Strong interpersonal and oral and written communication skills, including the ability to document operational procedures, system configurations, and architectural design diagrams.
Nice To Haves
- Two years of experience with SVH Information Technology.
- Print Server Administration skills.
- Microsoft SCCM Administration skills.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- CompTIA Security+ certification.
- Microsoft Windows MCSA certification.
Responsibilities
- Troubleshoot PCs, mobile devices, printers, and peripherals in a timely and professional manner.
- Research and test new technology and recommend future or proposed technology initiatives to the organization.
- Provide instruction and mentorship to Help Desk staff.
- Analyze and troubleshoot difficult client problems that cannot typically be resolved at the Help Desk.
- Participate in or lead strategic projects assigned by the Help Desk Manager.
- Perform related duties assigned by the Help Desk Manager.
- Develop and maintain the Help Desk technical training process.
- Assist with setup and administration of the Windows and Epic print environment.
- Develop and maintain technical documentation needed for Help Desk training and operations.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Review service activity and service requests for assigned areas before requests are routed to another team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
