Epic Solutions Architect, Care Coordination

University of Miami • Miami, FL

22d • Onsite

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Solutions Architect, Care Coordination, in Miami, Florida. The Epic Solutions Architect 2 independently designs, develops, and deploys clinical applications and technologies. This role defines system solutions based on user and client needs, cost, and integration requirements; researches, selects, and tests technology products; and establishes, implements, and documents technology integration and migration strategies.

The position works closely with IT teams and clinical stakeholders to ensure Epic supports patient flow across the continuum of care. It leads care continuity initiatives involving transitions across specialties, chronic-condition care, and standardized clinical content. The role architects cross-application workflows, provides care-coordination and Epic subject matter expertise, and leads complex, high-impact initiatives from planning through completion. It also supports clinical operations, stakeholder engagement, application testing and maintenance, issue resolution, team knowledge transfer, and junior staff development. The position reports to the Executive Director and participates in on-call rotations, committees, and regular project and clinical operations meetings.

Requirements

• Bachelor's degree in a relevant field.
• Certification in at least one relevant EpicCare Inpatient clinical application.
• At least 3 years of relevant IT experience in a healthcare organization; Epic experience preferred.
• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• An appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

• Previous clinical operational or clinical care experience specifically in care coordination.
• Epic experience.

Responsibilities

• Design, develop, deploy, configure, test, modify, and maintain clinical applications and technology solutions, including Epic workflows.
• Architect cross-application workflows and lead care-continuity initiatives supporting patient transitions, chronic-condition care, and standardized clinical content.
• Engineer new workflows and optimize existing business processes using expertise across clinical applications and operational areas.
• Provide subject matter expertise on care coordination workflows, Epic functionality, and inpatient and ambulatory care delivery.
• Lead complex, high-impact projects from initiation to completion; develop project plans, apply project management practices, and identify resources and timelines.
• Identify product and customization requirements and deliver configurations within project scope and timelines.
• Collaborate with application, infrastructure, clinical, vendor, clinic leadership, and other stakeholder teams to meet clinical and business needs.
• Analyze current systems and technology and recommend enhancements to strategic alignment, operational workflows, and patient and end-user experience.
• Analyze, resolve, and escalate complex integration problems during implementations and upgrades; identify issues and guide resolution.
• Engage stakeholders and end users to optimize application configuration, functionality, and access.
• Participate in clinical operations meetings to assess feedback, gather requirements, and report competency, adoption, and utilization.
• Document workflow design, conduct testing, analyze technology in clinical work processes, and validate workflow impacts.
• Support junior staff in service-ticket evaluation and resolution, application changes, data retrieval, and day-to-day operations; mentor senior analysts and facilitate knowledge transfer.
• Participate in new-hire orientation by providing clinical application support relevant to the role.
• Manage vendor relationships and contribute expertise in third-party partnerships and contract negotiations.
• Participate in on-call rotations, applicable committees, weekly project team meetings, and ongoing project and issue reviews with leadership.
• Adhere to University and unit policies, procedures, internal controls, and reporting structures; safeguard University assets and learn UHealth policies and operations.

Benefits

• Medical insurance
• Dental insurance
• Tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Senior