Epic Solutions Architect, Care Coordination

University of Miami • Miami, FL

20d • Onsite

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Solutions Architect, Care Coordination, in Miami, Florida. The Epic Solutions Architect is responsible for independently designing, developing, and deploying clinical applications and technologies. The role defines system solutions based on user and client needs, cost, and integration requirements; researches and tests technology products; and establishes, implements, and documents integration or migration strategies.

The architect works closely with IT teams and clinical stakeholders to ensure Epic supports patient flow across the continuum of care. The role leads care continuity initiatives involving transitions across specialties, chronic-condition care, and standardized clinical content. It reports to the Executive Director and includes architecture and implementation of cross-application workflows, leadership of complex projects, stakeholder engagement, application design and maintenance, testing, workflow analysis, and support for junior staff. The architect also participates in on-call rotations, committees, and project meetings, and maintains knowledge of UHealth policies, procedures, and business operations.

The University of Miami offers competitive salaries and a comprehensive benefits package. UHealth is an academic health system serving South Florida, Latin America, and the Caribbean, with care supported by research and medical education at the Miller School of Medicine.

Requirements

• Bachelor's degree in a relevant field.
• Certification in at least one relevant EpicCare Inpatient clinical application.
• At least 3 years of relevant experience.
• IT experience in a healthcare organization.
• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

• Epic experience.
• Previous clinical operational or clinical care experience, specifically in care coordination.

Responsibilities

• Engineer new workflows or optimize existing business processes across clinical applications and operational areas.
• Provide subject matter expertise on care coordination workflows and Epic functionality, including inpatient and ambulatory care processes.
• Lead high-complexity, high-impact projects from initiation through completion and apply project management methodologies and practices.
• Scope and size projects, identify required resources, and estimate timelines.
• Identify product and customization requirements and configure applications within project scope and timelines.
• Collaborate with application, infrastructure, clinical, vendor, and clinic leadership teams to improve workflows and operational processes.
• Initiate application design, build, testing, modification, implementation, and maintenance; document workflow design and testing.
• Analyze clinical work processes and technology, validate workflow impacts, and recommend system or technology enhancements.
• Analyze, resolve, and escalate complex integration problems encountered during implementations and upgrades.
• Work with stakeholders, business communities, and end users to ensure applications meet UHealth business and clinical needs.
• Participate in clinical operations meetings to assess feedback, gather modification requirements, and report on competency, adoption, and utilization.
• Facilitate knowledge transfer on technology-enabled workflows and application best practices.
• Support junior staff in service-ticket evaluation and resolution, application changes, data retrieval, and day-to-day operations.
• Participate in new-hire orientation by providing clinical application support in the work area.
• Maintain communication with team members, attend weekly project team meetings, and review project and issue status with leadership.
• Participate in on-call rotations and applicable committees.
• Adhere to University and unit-level policies, procedures, internal controls, and reporting structures; safeguard University assets.
• Stay informed about UHealth policies, procedures, and business operations.

Benefits

• Medical insurance
• Dental insurance
• Tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level