Epic Senior Analyst | Beaker

North Point- Commercial Engineering Talent Network•Miami, FL

About The Position

North Point Technology is seeking an experienced Epic Senior Analyst specializing in Beaker to lead implementation, configuration, maintenance, and optimization of Epic laboratory applications. The role works closely with laboratory teams, clinical stakeholders, application analysts, trainers, and end users to support clinical pathology workflows and reliable laboratory operations. The analyst provides ongoing production support, participates in an on-call rotation, and may work evenings, nights, or weekends when necessary. The role also provides guidance to junior analysts and collaborates with stakeholders to support application changes, implementations, upgrades, testing, and production launches.

Requirements

Bachelor’s degree in information technology, computer science, healthcare administration, laboratory science, or a related field.
At least five years of relevant experience, preferably within a healthcare organization.
Experience implementing, configuring, or supporting Epic clinical applications.
Knowledge of clinical and operational healthcare workflows.
Experience with application testing and workflow documentation.
Experience evaluating and resolving production issues and service tickets.
Strong operational, organizational, and project management skills.
Strong analytical and problem-solving abilities.
Strong written and verbal communication skills.
Ability to lead, motivate, develop, and train other analysts.
Ability to collaborate effectively with laboratory, clinical, technical, and operational teams.
Proficiency with Microsoft Office and related business applications.
Ability to participate in an on-call rotation and work outside standard hours when necessary.

Nice To Haves

Active Epic Beaker Clinical Pathology certification.
Previous Epic Beaker Clinical Pathology implementation experience.
Hands-on Epic Beaker build and configuration experience.
Experience with clinical pathology and laboratory practices.
Familiarity with laboratory workflows and regulatory requirements.
Knowledge of Beaker integration points with other Epic applications.
Experience supporting patient-focused laboratory workflows.
Experience leading or mentoring Epic application analysts.
Experience supporting Epic upgrades, releases, testing, and production launches.
Additional certifications in Epic Beaker or related Epic applications.

Responsibilities

Design, build, implement, maintain, and enhance Epic Beaker applications.
Serve as a primary support contact for application users; investigate and resolve application issues and service tickets promptly.
Configure Epic Beaker to support clinical pathology and laboratory workflows, and implement requested application changes.
Retrieve requested clinical and operational data.
Support integrations between Beaker and other Epic applications, including related interfaces and integration points.
Lead all phases of application testing and validate functionality before changes move into production.
Create and maintain workflow and configuration documentation.
Analyze new Epic releases and assess their impact on existing workflows.
Support Epic Beaker implementations, upgrades, and production launches; identify potential risks and coordinate issue resolution.
Analyze laboratory and clinical pathology workflows, evaluate the effects of application changes on laboratory operations and patient care, and optimize configuration, functionality, and user access.
Support laboratory regulatory and compliance requirements and identify opportunities to improve efficiency, accuracy, and usability.
Provide oversight and guidance to associate and junior application analysts, supporting their application issues and daily operations.
Lead troubleshooting, build reviews, testing, and application changes.
Collaborate with laboratory stakeholders, clinical teams, and application teams; work with trainers on application documentation and training strategies.
Participate in project meetings and applicable operational committees, and provide leadership with regular project, risk, and issue updates.
Provide ongoing production support for Epic Beaker and participate in an on-call rotation.
Maintain communication with application and project teams and follow established security, privacy, operational, and documentation procedures.
Work evenings, nights, or weekends when necessary.