Epic Resolute Manager Technology and Digital Services

Valleywise Health • Phoenix, AZ

7h • Remote

About The Position

The Manager, Technology & Digital Services is responsible for the operational management of specific enterprise technology services, platforms, or support functions. Reporting to a Director, this role ensures reliable, secure, and efficient technology services that support clinical operations, business processes, and patient care. The Manager leads teams, manages day-to-day service operations, and drives continuous improvement in service delivery and customer satisfaction. This is a remote position.

Requirements

• At least 8 years of experience in enterprise IT or digital services.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or commensurate work experience.
• Knowledge and skills in service delivery management, technical operations, incident and problem management, stakeholder communication, team leadership, and operational improvement.

Nice To Haves

• Current Epic certification in one or more of: Resolute HB Admin, Resolute HB Claims and Electronic Remittance Admin, Resolute PB Admin, or Resolute PB Claims and Electronic Remittance Admin.
• At least 2 years of team leadership or supervisory experience.
• Experience supporting enterprise platforms or healthcare IT environments.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

Responsibilities

• Manage the operations of assigned enterprise technology services, platforms, or support functions.
• Ensure reliable, secure, and efficient technology service delivery supporting clinical operations, business processes, and patient care.
• Lead teams and manage day-to-day service operations.
• Drive continuous improvement in service delivery and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager