Epic Patient Access Analyst

Scottish Rite for Children•Dallas, TX

1d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! This role provides regular status reports to management, leads meetings, and participates on committees. The analyst will engage in customer discussions, offering suggestions and recommendations while maintaining a positive image during stressful situations. Key responsibilities include organizing discovery sessions to understand operational needs, mentoring other analysts, and working independently on tasks such as facilitating customer meetings and managing incidents and change orders. The role involves analyzing customer-reported problems, collaborating with IT and Empower teams to find solutions, and determining the best methods for build and report distribution. Additionally, the analyst will build and maintain Reporting Workbench reports, interpret data to provide actionable recommendations, ensure department documentation is up-to-date, and perform application and integration testing. Validation testing with end users is crucial for operational acceptance. The analyst must understand and analyze Epic workflows, assist in translating workflow-based report requests into data points, and support integration with third-party applications.

Requirements

High school diploma or equivalent
One or more Epic Certifications in Patient Access related applications - Cadence, Prelude, Grand Central, Welcome, Referrals, Eligibility (RTE)

Responsibilities

Provide regular status reports to management as required
Lead meetings as required and participate on committees as directed
Participate in customer discussion offering suggestions and recommendations
Maintain a positive image when dealing with deadlines and demanding, highly stressful situations
Organize discovery sessions to identify the operational needs of the organization
Mentor analysts dedicated to assigned application
Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings
Work all levels of incidents and change orders independently
Analyze any customer-reported problems to determine corrective action and provide timely feedback
Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs
Identify the most appropriate methods for build and report distribution
Build and maintain Reporting Workbench reports
Answer questions by interpreting data at a deeper level and providing actionable recommendations
Ensure department documentation is at current levels
Preform application and integration testing for the assigned module
Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects
Understand and can analyze Epic workflows
Assist with translation of workflow based report requests to specific data points required for report development
Support integration with third party applications, when applicable