Epic Patient Access Analyst III, Day Shift, Epic Program
About The Position
Adventist HealthCare is seeking an experienced Epic Patient Access Analyst III for its Epic Program. This senior technical and functional expert supports Epic Cadence, Prelude, Grand Central, and patient access tools. The role leads design for complex scheduling, registration, and patient-flow workflows; establishes build standards; reviews other analysts’ work; and partners with access, revenue cycle, and operational leaders to improve patient access and front-end revenue performance. The analyst also serves as an access lead for the Epic go-live. The role leads access configuration and strategy for scheduling, registration, coverage, eligibility, estimates, referrals, authorizations, self-scheduling, and digital check-in. It directs testing, provider-template build, future appointment conversion planning, cutover, and go-live command-center activities. The analyst provides escalation support for complex production issues, leads optimization based on access and revenue-cycle metrics, assesses Epic upgrades and new functionality, mentors Analyst I and II staff, and collaborates on governance and compliance matters. All analysts hired must become Epic certified. Certification requires offsite travel to Epic in Wisconsin in February 2027. The schedule is 40 hours per week, typically 8 a.m.–5 p.m., Monday through Friday, on the day shift. Occasional nights, weekends, and travel may be required to support implementation, and participation in an on-call rotation may be needed.
Requirements
- Bachelor’s degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
- At least 7 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience.
- Substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment.
- All analysts hired must become Epic certified; certification requires offsite travel to Epic in Wisconsin in February 2027.
- Occasional nights, weekends, and travel may be required to support implementation.
- Participation in an on-call rotation may be needed.
- Candidates advancing to the final stages must complete a two-part online assessment through Honorlock, Epic’s testing partner.
Nice To Haves
- Epic experience is preferred.
Responsibilities
- Lead design of complex Epic Cadence, Prelude, and Grand Central access functionality, including enterprise scheduling standards, centralized scheduling, registration and coverage strategy, patient flow, and bed management.
- Set access build standards, review other analysts’ builds, and make design recommendations to access leaders.
- Lead front-end revenue and patient self-service strategy for eligibility, estimates and good faith estimates, referrals and authorizations, self-scheduling, and digital check-in.
- Partner with revenue cycle leaders to reduce registration-related denials.
- Lead access testing strategy, provider-template build, and future appointment conversion planning.
- Lead access cutover activities and serve as an access lead in the go-live command center.
- Serve as the escalation point for complex access issues.
- Lead optimization projects to improve appointment availability, registration accuracy, and patient flow using access and revenue-cycle metrics.
- Lead assessment of Epic upgrades and new functionality for access applications.
- Participate in the on-call rotation if needed.
- Mentor Analyst I and II staff and coordinate work assignments.
- Partner with access, revenue cycle, and compliance leaders on governance decisions and requirements related to EMTALA, Medicare Secondary Payer, the No Surprises Act, and patient identification.
Benefits
- Work-life balance through nonrotating shifts.
- Recognition and rewards for professional expertise.
- Free employee parking.
- Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
- Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available.
- Paid time off.
- Employer retirement contribution and matching after one year of eligible employment, with a three-year vesting period.
- Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
- Subsidized childcare at participating childcare centers.
- Tuition reimbursement.
- Employee Assistance Program support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
