Epic Patient Access Analyst I, Day Shift, Epic Program

Adventist HealthCare•Gaithersburg, MD

23h

About The Position

Adventist HealthCare seeks an Epic Patient Access Analyst I for its Epic Program. The role supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under the guidance of senior analysts. It helps scheduling, registration, and patient-flow teams deliver a smooth patient experience and maintain accurate front-end data while developing the skills and certification needed to work independently. The analyst also supports Epic go-live activities. The position includes assigned application configuration and maintenance, eligibility and referral work-queue support, MyChart scheduling and eCheck-In settings, testing, implementation, production support, and documentation. The analyst follows change-control, security, and HIPAA requirements, escalates complex problems to senior analysts, and participates in an on-call rotation. Epic certification must be obtained within six months of hire; certification requires offsite travel to Epic in Wisconsin in February 2027. This is a full-time, exempt position with a typical schedule of 8 a.m.–5 p.m., Monday through Friday, 40 hours per week. Occasional nights, weekends, extended hours during go-live, and travel may be needed to support implementation. Pay range: $68,640–$108,160.

Requirements

Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
0–5 years of direct clinical, healthcare operations, information systems, application support, or related experience.
Obtain Epic Cadence, Prelude, or Grand Central certification within six months of hire; all analysts hired are required to become Epic certified.
Ability to participate in an on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during go-live.

Nice To Haves

Prior Epic experience.
NAHAM Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Complete assigned build and maintenance in Epic Cadence, Prelude, and Grand Central under senior analyst guidance, including provider schedule templates, visit types, departments, registration forms, and bed and unit records.
Follow Adventist HealthCare build standards and document all changes.
Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings; research eligibility response and referral issues.
Execute unit, application, and integrated test scripts and document defects.
Support provider schedule build, appointment conversion validation, training, and at-the-elbow support in scheduling and registration areas for go-live.
Respond to access service requests and incidents, including schedule-template changes; research issues and escalate complex problems to senior analysts.
Participate in the on-call rotation, with team support if needed.
Follow change-control, security, and HIPAA requirements; maintain accurate documentation and build knowledge of patient identification, registration, and access policies.
Obtain Epic Cadence, Prelude, or Grand Central certification within six months of hire and complete required certification activities, including offsite travel to Wisconsin.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts and legal plans, as well as life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program (EAP) support.