Epic Patient Access Analyst II, Day Shift, Epic Program

Adventist HealthCare•Gaithersburg, MD

About The Position

Adventist HealthCare is seeking an experienced Epic Patient Access Analyst II for its Epic Program. The role independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools. The Analyst partners with scheduling, registration, patient flow, revenue cycle, and other Epic teams to deliver efficient access workflows and accurate registration and coverage data that support clean claims. The role also supports Epic go-live and ongoing optimization. The position is full-time, 40 hours per week, with a typical schedule of 8 a.m. to 5 p.m., Monday through Friday. It is classified as exempt. The Analyst participates in an on-call rotation and may provide after-hours support, work occasional nights or weekends, and work extended hours during go-live activities. Travel is required to Epic in Wisconsin in February 2027 to complete certification requirements, with occasional additional travel to support implementation. Candidates advancing to the final interview stages must complete a two-part online assessment through Honorlock, Epic’s testing partner. All analysts hired must become Epic certified. Adventist HealthCare strongly recommends that applicants be fully vaccinated for COVID-19 before employment and may require proof of vaccination. The organization will not hire applicants who state they use nicotine or test positive for nicotine or drug use, including marijuana under the policy described in the posting.

Requirements

Bachelor’s degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
Five to six years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including system implementation, optimization, or production support.
Epic Cadence and/or Prelude certification required within six months of hire; all analysts hired must become Epic certified.
Ability to participate in an on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during go-live.
Complete a two-part online assessment through Honorlock if advancing to the final stages of consideration.
Travel to Epic in Wisconsin in February 2027 to complete certification requirements.
Comply with the employer’s stated nicotine and drug testing and hiring policy.

Nice To Haves

Epic experience.
NAHAM Certified Healthcare Access Associate (CHAA) certification.
HFMA CRCR certification.

Responsibilities

Independently design, build, and maintain Epic Cadence scheduling, including provider templates, visit types, and decision trees; Prelude registration workflows for demographics, coverage, and guarantors; and Grand Central patient movement and bed management.
Translate operational requirements into Epic build and document design decisions.
Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks.
Resolve eligibility, estimate, and referral issues in coordination with operational and revenue cycle teams.
Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects.
Coordinate provider schedule build and future appointment conversion, and support go-live command center activities.
Resolve access incidents and service requests within service-level targets and participate in the on-call rotation.
Analyze appointment access, schedule utilization, registration quality, and bed turnaround data; recommend and build improvements.
Test and implement Epic upgrades affecting access.
Ensure build supports access compliance requirements, including EMTALA, the Medicare Secondary Payer questionnaire, the No Surprises Act, and patient identification standards.
Follow change control, document decisions, and help train and guide Analyst I staff.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and matching after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.