Epic Patient Access Analyst II
About The Position
Adventist HealthCare seeks an experienced Epic Patient Access Analyst II for its Epic Program. The Analyst independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools. The role partners with scheduling, registration, patient flow, and other Epic teams to deliver efficient access workflows and accurate registration and coverage data that support clean claims, and supports Epic go-live and ongoing optimization. The Analyst builds and maintains scheduling, registration, patient movement, eligibility, referrals, prior authorization, estimates, and self-service functionality. The position also handles testing, implementation, production support, workflow optimization, compliance, change control, documentation, and training or guidance for Analyst I staff. The role participates in on-call rotation, after-hours support, upgrades, go-live activities, and occasional travel for implementation support. This is a full-time, 40-hour-per-week position with a typical schedule of 8 a.m. to 5 p.m., Monday through Friday, on the day shift. Occasional nights and weekends may be required for implementation support, and employees follow the company holiday calendar. The salary range is $77,313.60–$117,873.60. The position is classified as exempt under the FLSA.
Requirements
- Bachelor’s degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
- 5–6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including system implementation, optimization, or production support.
- Epic Cadence and/or Prelude certification required within 6 months.
- Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during go-live.
Nice To Haves
- Epic experience is preferred.
- NAHAM Certified Healthcare Access Associate (CHAA) or HFMA CRCR certification is preferred.
Responsibilities
- Independently design, build, and maintain Epic Cadence scheduling, including provider templates, visit types, and decision trees.
- Build and maintain Epic Prelude registration workflows for demographics, coverage, and guarantors, and Grand Central patient movement and bed management.
- Translate operational requirements into system build and document design decisions.
- Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks.
- Resolve eligibility, estimate, and referral issues with operational and revenue cycle teams.
- Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects.
- Coordinate provider schedule build and future appointment conversion, and support go-live command center activities.
- Resolve access incidents and service requests within service level targets and participate in the on-call rotation.
- Analyze appointment access, schedule utilization, registration quality, and bed turnaround data; recommend and build improvements.
- Test and implement Epic upgrades affecting access.
- Ensure system build supports access compliance requirements, including EMTALA, the Medicare Secondary Payer questionnaire, the No Surprises Act, and patient identification standards.
- Follow change control, document decisions, and help train and guide Analyst I staff.
- Provide after-hours and go-live support, including extended hours during go-live, and occasionally travel to support implementation.
Benefits
- Work-life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free employee parking
- Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on date of hire
- Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available
- Paid time off
- Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period
- Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance
- Subsidized childcare at participating childcare centers
- Tuition reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
