Epic Patient Access Analyst I

Adventist HealthCare•Gaithersburg, MD

16h•$68,640 - $108,160

About The Position

Adventist HealthCare seeks an experienced Epic Patient Access Analyst I for its Epic Program. The role supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under the guidance of senior analysts. It helps scheduling, registration, and patient flow teams provide a smooth patient experience and maintain accurate front-end data, while developing the skills and certification needed to work independently and supporting the Epic go-live. The analyst completes assigned configuration and maintenance, supports eligibility, referral, authorization, and patient self-service functions, and executes testing and implementation activities. The position also responds to production requests and incidents, escalating complex issues to senior analysts. Work must follow change-control, security, and HIPAA requirements. The role participates in an on-call rotation and may provide after-hours support, extended go-live coverage, and occasional travel for implementation. This is a full-time, 40-hour-per-week position with a typical schedule of 8 a.m. to 5 p.m., Monday through Friday, on the day shift. The salary range is $68,640 to $108,160. Adventist HealthCare offers benefits including medical, prescription, dental, and vision coverage; disability and life insurance; paid time off; retirement contributions and matching; tuition reimbursement; and other voluntary benefits.

Requirements

Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
0–5 years of direct clinical, healthcare operations, information systems, application support, or related experience.
Obtain Epic Cadence, Prelude, or Grand Central certification within six months of hire.
Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during go-live.

Nice To Haves

Prior Epic experience is preferred but not required.
NAHAM Certified Healthcare Access Associate (CHAA) certification is a plus.

Responsibilities

Complete assigned build and maintenance in Epic Cadence, Prelude, and Grand Central under senior analyst guidance, including provider schedule templates, visit types, departments, registration forms, and bed and unit records.
Follow AHC build standards and document all changes.
Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings.
Research eligibility response and referral issues.
Execute unit, application, and integrated test scripts and document defects.
Support provider schedule build, appointment conversion validation, training, and at-the-elbow support in scheduling and registration areas for go-live.
Respond to access service requests, including schedule template changes, and production incidents.
Research issues and escalate complex problems to senior analysts.
Participate in the on-call rotation, with team support as needed.
Follow change-control, security, and HIPAA requirements.
Maintain accurate documentation and build knowledge of patient identification, registration, and access policies.

Benefits

Work-life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free employee parking
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on date of hire
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available
Paid time off
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period
Voluntary flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance
Subsidized childcare at participating childcare centers
Tuition reimbursement
Employee Assistance Program (EAP) support