Epic Billing Analyst I, Day Shift, Epic Program

Adventist HealthCare•Gaithersburg, MD

20h

About The Position

Adventist HealthCare is hiring an Epic Billing Analyst I for its Epic Program. The role supports the build, testing, and maintenance of Epic Resolute Hospital Billing, Professional Billing, and Single Billing Office under the guidance of senior analysts. The analyst helps patient financial services teams bill accurately and efficiently while developing the skills and certification needed to work independently and supporting the Epic go-live. The position includes completing and documenting assigned system build and maintenance; monitoring claims and remittance processing; researching payer and clearinghouse rejections; testing billing workflows; supporting implementation and production operations; and following change-control, security, and HIPAA requirements. Analysts respond to service requests and incidents, escalate complex issues, and participate in an on-call rotation with team support. The work schedule is 40 hours per week, typically 8 a.m.–5 p.m., Monday through Friday, on the day shift. Employees follow the company holiday calendar. Occasional nights, weekends, travel, and extended hours may be needed for implementation, go-live, upgrades, on-call coverage, and month-end or billing deadlines. Analysts hired must obtain Epic certification; certification requires offsite travel to Epic in Wisconsin in February 2027. Candidates advancing to final stages must complete a two-part online assessment through Honorlock.

Requirements

Associate’s or bachelor’s degree in business, finance, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
0–5 years of direct clinical, healthcare operations, information systems, application support, or related experience.
Obtain Epic Resolute Hospital Billing or Professional Billing certification within six months of hire; all analysts hired are required to become Epic certified.
Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during go-live and around month-end and billing deadlines.
Candidates advancing to the final stages of consideration must complete a two-part online assessment through Honorlock.
Offsite travel to Epic in Wisconsin in February 2027 is required to complete certification requirements.

Nice To Haves

Prior Epic experience.
HFMA Certified Revenue Cycle Representative (CRCR) or a similar revenue cycle credential.

Responsibilities

Complete assigned build and maintenance in Resolute Hospital Billing, Professional Billing, and Single Billing Office under senior analysts’ guidance, including work queues, charge-routing rules, statement settings, and billing system tables.
Follow AHC build standards and document all system changes.
Monitor claim and remittance file processing; help research clearinghouse and payer rejections.
Assist with troubleshooting charges that fail to route from clinical applications into billing.
Execute unit, application, and integrated test scripts, including charge and claim testing, and document defects.
Support training, dress rehearsals, and at-the-elbow support in business offices for the May 2028 go-live.
Respond to billing, coding, and CDI Service requests and incidents; research issues and escalate complex problems to senior analysts.
Participate in the on-call rotation with support from the team.
Follow change-control, security, and HIPAA requirements.
Maintain accurate documentation and build knowledge of billing regulations, payer rules, and AHC revenue cycle policies.
Support implementation activities, upgrades, and go-live, including after-hours work and travel as needed.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.