Remote Expert EPIC Configuration Analyst - (Cupid)

Presbyterian Healthcare Services•Washington, NV

41d•$100,152 - $175,718•Remote

About The Position

Presbyterian is hiring a skilled EPIC Configuration Analyst - Expert. This is a full-time, exempt position based remotely for workers in New Mexico. The role involves in-depth knowledge of assigned Epic System software, regular day-to-day communication, and tailoring the system to organizational needs. The analyst will perform in-depth analysis of workflows, data collection, and technical issues, and is responsible for the design, build, testing, and maintenance of solutions. This position also provides tier-2 support for application incidents and requires 24/7 on-call coverage as needed. The role emphasizes independent work, anticipating needs, and acting as a role model for projects and teamwork. The analyst will mentor others, facilitate meetings, drive integrated groups to next steps, and identify process improvements. They will also build and maintain relationships with other Epic customers and assist leadership with project scoping and timelines.

Requirements

Bachelor's degree plus 3 years of IT or business experience.
3 years of Epic specific experience.
Epic certified in supporting application plus additional proficiency/certification/badges in related application area.
Required Certification: Cupid

Nice To Haves

6 years' of additional experience can be substituted in lieu of degree.

Responsibilities

Conduct in-depth analysis of workflows, data collection, and technical issues associated with the use of Epic software.
Design, build, test, and maintain solutions for Epic software.
Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required.
Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades/updates, and projects, collaborating with colleagues and across teams.
Develop and maintain requirements/specifications and test cases for new or enhanced functionality to department applications.
Ensure test scripts are created, reviewed, and updated to reflect workflow solutions.
Modify Epic records, tables, and master files to support application design, additions, and changes.
Implement changes using documented procedures compliant with department policies and procedures.
Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.
Have expert understanding of supported application, integration, and general understanding of most other Epic applications.
Work independently 100% of the time.
Anticipate add-on work and accomplish both within schedule.
Act as a role model for projects.
Promote teamwork within and with other teams.
Act as a role model for others, being well-respected by team and customer.
Make recommendations, review and test changes, enhancements, and each new release as assigned.
Support the training team by keeping trainers abreast of new functionality and system changes.
Understand workflows, integration between applications, downstream systems, and integrated workflows.
Create new workflows with collaboration of SME.
Create solutions that allow end users to be more productive and effective.
Advocate for customers.
Mentor and teach others, tailoring mentoring to individual needs.
Guide other analysts within the team and across teams.
Serve as the go-to person for team members and end-users for productive discussions on applications, operations, and workflows.
Troubleshoot outside of the assigned application.
Recommend and implement opportunities for knowledge transfer/mentorship.
Create presentations and present to large cross-functional groups with effective Q&A.
Analyze new functionality in new releases to identify impact.
Ensure all quality assurance processes are followed, including change management and testing efforts.
Facilitate meetings and drive integrated groups to next steps, providing notes and follow-up.
Act as a functional leader within the team and across teams, advocating for change management and independently getting others on board.
Identify and implement process improvements for the team and across multiple teams/areas.
Identify and make recommendations to operations proactively, creating solutions independently.
Build and/or help maintain relationships with other Epic customers.
Assist with developing a strategy for a given area.
Work with leadership in the assessment of projects for scoping and timelines.