EPIC Analyst, Level 3 - IT EPIC Clinical - Full Time

Guthrie Enterprise

16d

About The Position

The Epic Clinical Systems Analyst III implements, develops, programs, and supports clinical systems. The analyst works with vendors, end users, and stakeholders to develop and enhance software, analyze clinical workflows, and ensure systems meet organizational needs. The role tests upgrades and system changes before go-live, coordinates test plans with end users, documents updates, and makes necessary system changes. It serves as a liaison between end users and IT and provides leadership to Epic builders by training and guiding staff. The analyst manages project plans, escalates critical or unusually complex issues, monitors the Magic queue and assigns work, and leads cross-functional meetings. The position provides application and customer support, investigates system and workflow problems, coordinates with vendors and internal teams, monitors system performance, and helps protect patient data, care, security, and confidentiality. It contributes to project planning, testing, implementation, documentation, training, and ongoing system maintenance. The analyst may provide on-site support and rotating on-call coverage, including carrying a cell phone 24 hours a day on scheduled on-call days and responding to Help Desk pages within 15 minutes with a 90% success rate. The role also facilitates multidisciplinary meetings and projects, supports and mentors other analysts, maintains Epic certifications, and performs other related duties as requested.

Requirements

Five years as an Epic Builder, with progressively increasing responsibility and management skills.
Experience working through two Epic major releases, two Epic go-lives, or a combination of the two.
Two or more Epic System Certifications.
Bachelor's degree; alternatively, currently licensed healthcare professionals or candidates with an associate's degree and one year of healthcare experience may be considered. A high school diploma or GED and two years of healthcare information systems experience may also be considered.
Basic knowledge of software design and modification principles, basic computer skills, and basic knowledge of the MS Office suite.
Strong verbal and written communication, attention to detail, documentation, conflict mediation, self-direction, and deadline-management skills.
Ability to translate clinical workflows into functional system builds and manage multiple tasks.
Strong customer-service and user-support skills, and ability to work effectively as part of a multidisciplinary team.
Ability to explain complex technical concepts, teach computer applications to people with varying levels of computer experience, and facilitate complex workflow discussions.
Ability to advocate for the organization with vendors, drive solutions, and escalate issues promptly both internally and externally.
Ability to understand national and state health information technology direction and how the role supports organizational goals.
Ability to deliver presentations to diverse stakeholders and customers, develop and deliver project presentations, and work independently.
Leadership experience and ability to work in a fast-paced environment while meeting high expectations and deadlines.
Ability to identify process-improvement opportunities, analyze them, propose changes, and communicate strategies.
Ability to maintain effective, respectful, customer-focused relationships and uphold organizational standards of service, learning, integration, and accountability.
Ability to provide rotating on-call support and meet the stated Help Desk response expectations.

Nice To Haves

Experience leading groups of clinicians, including medical staff, nurses, and pharmacists.

Responsibilities

Participate in implementation, development, programming, and ongoing support of clinical systems.
Work with end users and stakeholders to design, develop, and implement clinical systems and changes that meet organizational needs.
Test system upgrades and changes before go-live, assess impacts on workflows and reporting, and coordinate test plans with end users.
Document test-plan changes and system updates, and make necessary system changes.
Serve as a liaison between end users and the IT department and communicate technical information and system capabilities effectively.
Manage project plans, monitor timelines and milestones, communicate deviations, and co-lead multiple projects.
Escalate critical issues and refer problems of unusual complexity to other teams or a clinical applications manager.
Monitor the Magic queue, assign delegates, monitor help desk calls and logged issues, and coordinate service-request backlog.
Lead cross-functional and multidisciplinary meetings, including preparing invitations and agendas, facilitating discussions, ensuring follow-up, and providing minutes.
Provide customer support, troubleshoot system and workflow issues, and coordinate with internal teams and vendors to resolve problems.
Monitor clinical system performance and address issues affecting system operation, patient data, patient care, security, and confidentiality.
Provide on-site support and rotating on-call support as needed; respond to Help Desk pages within the stated response expectations.
Develop and maintain user documentation and testing plans, and communicate system changes to training staff.
Train and guide new staff and other Epic builders, share knowledge with project teams and stakeholders, and help educate new department analysts.
Maintain current Epic certifications and application expertise through continuing education, vendor resources, and other learning activities.
Maintain timely communication with stakeholders, managers, project teams, vendors, and end users regarding progress, status, issues, and decisions.
Comply with departmental operational standards, meeting attendance expectations, and procedures for requesting time off.
Perform other similar or related duties as requested or directed.