Epic Certified Tapestry Configuration Analyst: Kelsey-Seybold Clinic
About The Position
Kelsey-Seybold Clinic, part of the Optum family of businesses, is seeking an analyst to support Epic Tapestry and Epic Benefits Engine configuration. The position promotes consistent deliverables for the System Support team by coordinating testing and training, providing subject matter expertise, and applying analytical skills to quality control and troubleshooting. Responsibilities may also include maintenance, training, and support as directed by management. The analyst monitors system issues, supports end users, maintains process documentation, and assists other teams with benefit issues and Epic upgrade work. The role may be performed remotely from anywhere in the United States. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The salary range is $72,800 to $130,000 annually based on full-time employment. Compensation depends on factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution, subject to eligibility requirements.
Requirements
- Four-year degree (BA or BS in business or another related field) or comparable Information Systems education.
- At least 3 years of experience with healthcare applications, system design, configuration, or support.
- Application experience or KSC experience may substitute year-for-year to meet education requirements.
- Knowledge of claims processing, vendor contracting, and benefit plan building.
- Ability to translate administrative and operating requirements for Epic Tapestry and Epic Benefits Engine into actionable system configurations and implement them.
- Ability to test, train, and audit Provider, Vendor Contract, and Benefit system configurations to assure functional accuracy.
- Experience with Microsoft Office, including Excel and MS Access.
- Valid Texas Driver’s License.
Nice To Haves
- Epic Tapestry Certification.
- Epic Benefits Certification.
- At least 3 years of experience in a managed care environment.
- Strong analytical and reporting skills.
- Knowledge of clinical data sets, including CPT, HCPS, and ICD-9.
- Excellent written and verbal communication skills and ability to read and interpret industry documents.
- Flexible, detail-oriented, and able to work within tight deadlines.
- Exceptional customer service for internal and external customers.
Responsibilities
- Coordinate testing for the System Support team.
- Train System Support staff.
- Oversee complex Tapestry and Benefits issues and identify efficient resolutions.
- Provide quality control for Tapestry and Benefits build.
- Maintain System Support team process documentation.
- Provide Tapestry support to other internal teams, including the Resolute team, for benefit issue resolution.
- Build and support benefits, including Benefit CRMs, plan build, and testing.
- Perform eligibility load tasks, including maintaining or developing work queues, loading, batch error review, and edits.
- Perform System Support projects and system upgrade-related tasks.
- Monitor system issues and troubleshoot issues, including end-user difficulties.
- Perform maintenance, training, and support as directed by management.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
