Epic Beaker Analyst

UnitedHealth Group•Needham, MA

22h•$72,800 - $130,000•Hybrid

About The Position

Epic Beaker Analyst for Optum, a global organization focused on improving health outcomes through technology. This role is hybrid-remote, aligned with the Needham, MA laboratory, requiring occasional on-site attendance. The analyst will be responsible for Epic Beaker build and system maintenance, lab integrations and regulatory compliance, issue triage and first-line support, testing and validation for upgrades and enhancements, documentation and knowledge management, and operational learning and workflow translation. The company offers a challenging environment with clear direction, development opportunities, and rewards for performance.

Requirements

Epic Beaker certification or proficiency (CP or AP)
2+ years of foundational understanding of clinical laboratory workflows, including specimen collection, accessioning, processing, result entry, and reporting
1+ years of knowledge of laboratory regulations (CAP, CLIA, Joint Commission) and how they impact system build and documentation
1+ years of experience with healthcare or laboratory information systems (LIS, middleware, or instrument interfaces)
1+ years of experience performing structured testing, including unit testing and assisting with integrated and interface validation
1+ years of analytical and problem-solving skills with the ability to triage routine issues and escalate appropriately
Excellent documentation skills, including maintaining build records, test scripts, and support procedures
Ability to follow established change-control processes and adhere to build standards
Strong communication and collaboration skills, especially with clinical laboratory staff and operational stakeholders
Attention to detail in build configuration (tests, panels, result components, reference ranges)
Ability to learn complex systems and workflows quickly
Comfort working in a highly regulated, safety-critical environment
Strong organizational skills for managing tickets, documentation, and testing cycles
Team-oriented mindset with willingness to support senior analysts and cross-functional teams
Adherence to UnitedHealth Group’s Telecommuter Policy for all telecommuters.

Responsibilities

Perform foundational Epic build and configuration tasks, maintaining Beaker and integrated lab applications according to established standards and change-control processes.
Ensure accurate result reporting, proper workflow routing, and reliable instrument connectivity.
Support laboratory system integrations, including precise mapping, interface validation, and ongoing monitoring to meet CLIA, CAP, and other regulatory requirements.
Ensure data flows, specimen tracking, and result integrity meet compliance expectations.
Act as the primary contact for routine system issues, logging, tracking, and resolving tickets that impact daily lab operations.
Quickly triage and escalate complex issues to reduce downtime and support uninterrupted patient care.
Execute structured test scripts for unit, integrated, and user acceptance testing.
Document outcomes to ensure safe deployment of upgrades, new instruments, and workflow enhancements.
Maintain clear build documentation, support procedures, and job aids to strengthen team knowledge, support onboarding, and improve consistency.
Collaborate with lab staff and operational stakeholders to understand laboratory workflows.
Translate operational needs into accurate system functionality and future build requirements.