Epic Resolute HB Application Analyst

St. Charles Health System•Remote Oregon, OR

2d•$78,478 - $117,728•Remote

About The Position

The Epic Applications Analyst II plans and executes the full life cycle of software applications supporting St. Charles Health System hospitals and ambulatory clinics, maximizing the value those applications provide to users. The analyst coordinates application-area decisions and issues and conducts the design, build, testing, and deployment of the Epic Electronic Health Record and supporting IT systems. The role applies knowledge of EHR capabilities and patient-care and business workflows to maintain a standardized system that supports lean processes and best practices. The position does not directly manage other caregivers. This is a remote-eligible role for candidates residing, or planning to relocate, in a state approved by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, or Wisconsin. The position is exempt, regular, and scheduled for 40 hours per week on Monday through Friday, first shift, 0800–1700 PT. It participates in an on-call rotation and after-hours escalation calls as required.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent work experience and similar successful professional experience in lieu of a bachelor’s degree.
Epic certification in one application. Candidates not already certified in the most recent version of the Epic EHR product must complete Epic certification training, which requires overnight travel, and pass the certification exam within three months after completing the training courses.
Ability to meet St. Charles Health System driving requirements and travel to business functions, trainings, meetings, and St. Charles Health System worksites.
At least four years of paid experience, including two years as an Epic Analyst and two years in a healthcare environment involving systems and procedure analysis, project management, system support, or business/clinical operations.
Ability to manage administrative, application-maintenance, problem-solving, and project tasks simultaneously, meet deadlines, and deliver high-quality outcomes.
Ability to work under pressure in a fast-paced environment, work independently, and multitask; strong analytical, problem-solving, and decision-making skills.
Effective verbal and written communication with customers, peers, vendors, physicians, caregivers, and managers.
Ability to build and maintain customer trust, follow through on commitments, and provide exceptional customer service.
Ability to participate in cross-functional decision-making and interact with diverse groups while professionally representing St. Charles Health System.
Understanding of design features and limitations of assigned applications and a commitment to learning design principles that support best-practice solutions.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Epic certification in Resolute Hospital Billing (HB) is strongly preferred.
Graduate of an accredited college or university; preferred fields include public or business administration, management information systems, or computer science.
Experience with hospital-based and ambulatory clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts, or McKesson.

Responsibilities

Lead installation and implementation of system patches, service packs, and version upgrades; lead process-improvement efforts; maintain awareness of industry best practices; develop a roadmap for system improvements; and manage system-environment changes.
Collaborate with system users to continually improve application business value, and build and maintain application control and configuration data.
Lead integrated workgroups across application and operational teams.
Manage application-configuration decisions in support of organizational principles and strategies.
Analyze workflows, data collection, report details, and technical issues associated with the Epic EHR.
Identify standardization and process-improvement opportunities when making system build decisions.
Organize and assess enhancement requests, prepare specifications, prioritize requested changes, and implement them.
Ensure interfaced data is valid, integral, and meets business requirements.
Understand Epic Gold Stars program requirements and maintain application criteria specific to Honor Roll.
Evaluate Community Connect needs and their integration with system design.
Participate in governance committees, including domain groups, RAC, and CPAC.
Develop proficiency in other applications, including Data Courier.
Design and execute small-to-medium-scale application testing and support larger-scale testing efforts as assigned.
Troubleshoot issues, identify root causes, document problems, escalate issues to management or vendors as needed, and maintain issue status reports.
Analyze and manage systems to ensure service-level agreements are met.
Build relationships with caregivers across the enterprise and with vendors.
Maintain data integrity and security for assigned applications and systems.
Assist with user-training preparation and delivery, and mentor Application Analyst Level I employees.
Coordinate with team leads and management regarding priority and schedule conflicts.
Collaborate with users on business reporting and with the Infrastructure Team on system-performance reporting.
Manage assigned small-scale projects and related project-management deliverables, and complete project tasks of varying complexity.
Develop system documentation to standards and draft minor policy and procedure changes relating to documentation.
Participate in on-call rotation and after-hours escalation calls as required.
Support the organization’s vision, mission, values, and Value Improvement Practice (VIP-Lean) principles; champion continuous improvement and change.
Help maintain a safe environment for caregivers, patients, and guests; follow professional, confidentiality, legal, regulatory, and organizational requirements; and report or cooperate with investigations into suspected violations.
Provide timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform other duties of similar complexity as assigned.