EPIC Applications Analyst I - Prelude or Cadence

INTEGRIS Health•Oklahoma City, OK

About The Position

The Epic Applications Analyst Level 1 implements, maintains, and supports clinical applications used within the healthcare organization. The role works closely with clinical end-users, IT staff, and vendors to optimize application usability and efficiency and meet the needs of clinicians and patients. The analyst supports clinical applications such as electronic health records, clinical decision support systems, and other clinical software. The position participates in system development, configuration, testing, validation, troubleshooting, documentation, and rounding with clinical and business end-users. Occasional travel may be required.

Requirements

Bachelor’s degree and 1 year of experience, or an associate degree and 2 years of experience, or 3 years of customer service, healthcare, or IT experience.
Basic understanding of healthcare workflows and terminology.
Epic certification is required within 3 months of class completion and within 6 months of hire. Certifications may include EpicCare Ambulatory, EpicCare Inpatient, Radiant, Cupid, Optime, Anesthesia, Grand Central, or other relevant Epic applications.
Previous experience communicating verbally and in writing with a variety of audiences through a range of modalities.
Knowledge of clinical workflows and processes, and experience implementing and supporting clinical software applications.
Excellent analytical and problem-solving skills, including the ability to troubleshoot and resolve technical issues.
Strong interpersonal skills and the ability to communicate technical information to clinical staff and other stakeholders.

Nice To Haves

Working knowledge of IT solutions and interfacing.

Responsibilities

Implement, configure, and maintain clinical applications, including electronic health records, clinical decision support systems, and other clinical software.
Collaborate with clinical end-users, IT staff, and vendors to identify opportunities to improve clinical workflows and processes through technology.
Participate in system testing and validation to ensure applications meet regulatory requirements and user needs.
Participate in system configuration, including customizing Epic applications to align with clinical workflows and organizational requirements.
Monitor and troubleshoot clinical application issues and provide timely resolutions to minimize impacts on patient care and clinician productivity.
Maintain accurate, current documentation of system configurations, changes, and troubleshooting procedures, and ensure it is accessible to support staff and end-users.
Stay up to date with solutions in the EHR system and other clinical applications.
Work collaboratively with operational and medical staff leaders to implement and align strategic initiatives.
Participate in all phases of the system development life cycle, including developing use cases and evaluating software solutions.
Participate in rounding with clinical and business end-users.