Epic Application Analyst - Patient Experience (My Chart/Hello World)

University of Texas at Austin•Austin, TX

3d•Onsite

About The Position

The Epic Application Analyst - Patient Experience will serve as the subject matter expert and technical contact for the MyChart/Hello World focus application areas. The analyst leads projects, changes, and the highest level of Break/Fix escalation, applies standard technical principles and concepts, and develops solutions to complex problems. The role designs, builds, configures, tests, and maintains clinical information systems, with a focus on integrated multi-specialty ambulatory care. It serves as a liaison among business operations, providers, IT, system users, and vendors to address issues and meet project objectives. The analyst supports end users remotely and in person, troubleshoots tickets, coordinates vendor fixes and application deployments, and plans and conducts testing for application and workflow changes. The analyst also collaborates with technical colleagues on infrastructure-related issues and provides ongoing clinical information systems support for upgrades, releases, enhanced functionality, and change and problem management in accordance with ITIL processes. The position is based in Austin, Texas, and is expected to continue.

Requirements

Active Epic Certification or Accreditation (considered) in a relevant core application, such as Epic Ambulatory, MyChart, or Hello World; must maintain current certification for primary EHR module(s) as a condition of employment.
Strong understanding of IT principles, software development, and system analysis, typically evidenced by a bachelor's degree in Information Technology, Computer Science, or a related field.
At least 3–4 years of relevant experience in healthcare IT or Epic systems.
Two years of experience and proven success in information systems implementation, development, and support within a large-scale healthcare organization.
Related professional experience supporting clinical, ancillary, or business environments.
Strong knowledge of clinical information systems, clinical informatics, data management, and administration.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

ITIL Foundation certification.
Active Epic Certification, Accreditation, or Proficiency in related applications.
Master's degree in Information Technology, Computer Science, or a related field.
Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5–7 years of relevant experience.
Experience as a major participant in an EHR configuration.
Ability to work with senior staff and managers as a technical resource, providing advice on functionality, efficiency, and performance.

Responsibilities

Design, build, configure, test, and oversee maintenance of clinical information systems focused on integrated multi-specialty ambulatory care.
Serve as a liaison among business operations, providers, internal IT, system users, and vendors to resolve issues and problems within project objectives.
Provide remote and in-person end-user support; monitor, investigate, troubleshoot, and resolve incoming tickets.
Coordinate system fixes and changes with software vendors and coordinate application-change deployment with training and operations teams.
Create test scripts, timelines, and plans for application and workflow changes.
Test clinical information system configurations and processes, including cross-application testing and testing other analysts' application configurations.
Coordinate and participate in requestor and user testing of application changes.
Collaborate with technical colleagues to identify infrastructure issues that cause clinical application problems.
Provide ongoing support for upgrades, new releases, enhanced functionality, and requested change and problem management according to ITIL processes.
Lead work in projects, changes, and the highest point of Break/Fix escalation.