Environmental Services / Custodial Operations Manager 2
About The Position
Sodexo is seeking a full-time Environmental Services Operations Manager to lead housekeeping operations at USC Arcadia Hospital in Arcadia, CA. This 330-bed acute care facility encompasses nearly 429,000 cleanable square feet and is dedicated to delivering exceptional patient care while supporting patients’ emotional and spiritual well-being. In this leadership role, you will oversee a team of Sodexo employees in a non-union healthcare environment, driving operational excellence, regulatory compliance, patient satisfaction, and a clean, safe healing environment for patients, visitors, and staff.
Requirements
- experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- experience effectively managing projects within agreed upon timelines
- in-depth knowledge of housekeeping systems and procedures
- experience with vendor and contract management, as well as union and contract negotiations
- experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
- 3-5 years previous custodial / housekeeping or similar management experience in a hospital
- strong financial acumen and budget management experience
- a high level of proficiency with computers and other technology
- the ability to work a 2nd-shift or split shift
- Associate's Degree or equivalent experience
- 2 years Minimum Management Experience
- 2 years Minimum Functional Experience in Housekeeping, Environmental or Custodial Services
Nice To Haves
- experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
Responsibilities
- lead EVS/ Housekeeping teams within an acute care hospital
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff while working closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
