Environmental Services / Custodial Operations Manager 2

Sodexo Careers•Plymouth, MA

2d•Onsite

About The Position

Sodexo is seeking an Environmental Services Operation Manager 2 for Beth Israel Deaconess Hospital - Plymouth, a 200-bed facility with 56 full-time staff. This manager will oversee the environmental services, patient transport, and linen departments. The role is a day shift position, approximately 7 AM - 4 PM, with weekend and holiday rotation required. Sodexo provides a range of services to healthcare facilities, and employees in this role are crucial in enhancing patient experience and well-being.

Requirements

Experience leading and managing a team
Ability to develop and motivate a team to exceed client and customer expectations in service and technical execution of a healthcare housekeeping system
Experience driving customer service and/or guest satisfaction results in a healthcare environment (preferred)
Strong leadership skills
Ability to work independently to drive program compliance and reach project target dates of completion
Ability to analyze data, present, and effectively communicate to all levels within the organization related to training, leading hospital committees, and change management
Experience effectively managing projects within agreed-upon timelines
Results and safety driven
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in Housekeeping, Environmental, or Custodial Services

Nice To Haves

Experience driving customer service and/or guest satisfaction results in a healthcare environment

Responsibilities

Driving client and patient satisfaction scores
Providing a clean and safe environment for patients, visitors, and staff
Working closely with the Infectious Control department
Collaborating with the Environment of Care Committee and Infection Prevention Director
Effectively managing the Unit Operating System
Supporting a diverse and inclusive workforce