Environmental Services / Custodial Operations Manager 2
About The Position
Sodexo is seeking an Environmental Services Operations Manager 2 for Winchester Hospital located in Winchester, MA. The Operations Manager will oversee a team of approximately 15 housekeepers on the 1st shift at this 229 bed facility with some weekends and holidays reporting to the General Manager. Winchester Hospital is a leading provider of compassionate healthcare services in the northwest suburbs of Boston. We are a part of Beth Israel Lahey Health, a system of hospitals and healthcare centers dedicated to making high-quality healthcare more accessible throughout Eastern Massachusetts. As a nonprofit regional community hospital, our success comes from our commitment to offering an exceptional patient care experience, providing a safe environment for patients and staff, creating an engaging workplace for our employees, collaborating with physicians to achieve shared goals, and expanding our services to better support our patients. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
Requirements
- Have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- Can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- Have experience effectively managing projects within agreed upon timelines
- Are results and safety driven
- Minimum Education Requirement - Associate's Degree or equivalent experience
- Minimum Management Experience - 2 years
- Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Nice To Haves
- Have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
Responsibilities
- Be responsible for driving client and patient satisfaction scores
- Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- Work with the Environment of Care Committee and Infection Prevention Director
- Effectively manages the Unit Operating System
- Support a diverse and inclusive workforce
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
