Environmental Services / Custodial Operations Manager 2

Sodexo•Chicago, IL

2d•Onsite

About The Position

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Mount Sinai Hospital located in Chicago, IL. This position will report on a 3rd shift, 10:30pm - 7:30am schedule. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.

Requirements

Experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
Customer service and/or guest satisfaction in a healthcare or hospitality
Possess strong leadership skills and has the ability to work independently to drive program
Monitor compliance and reach project target dates of completion
Experience effectively managing projects within agreed upon timelines
Results and safety driven
Proficient with computers and other technology
Associate's Degree or equivalent experience
2 years of management experience
2 years of work experience in Housekeeping, Environmental or Custodial Services

Responsibilities

Be responsible for driving client and patient satisfaction scores
Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
Lead teams and departmental projects and initiatives
Effectively manage the Unit Operating System
Support a diverse and inclusive workforce