Environmental Services / Custodial Operations Manager 2
About The Position
Sodexo is seeking an Environmental Services / Custodial Operations Manager 1 for Cleveland Medical Center located in Cleveland, OH. This position will report on a first shift, days, schedule. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.
Requirements
- experience leading and managing a team
- strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- experience analyzing data, presenting and effectively communicating to all levels within the organization related to training, leading hospital committees and change management
- in-depth knowledge of housekeeping systems and procedures
- experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
- Associate's Degree or equivalent experience
- 2 years Minimum Management Experience
- 2 years Minimum Functional Experience of work experience in Housekeeping, Environmental or Custodial Services
Nice To Haves
- experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
Responsibilities
- drive client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
251-500 employees
