About The Position

The PMA/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission. This is a full-time position, Monday-Friday, 7:30 am - 4:00 pm, with occasional Saturday mornings and overtime as needed. The role requires a background in environment or the sciences and is located in Auburn, Maine. This is an excellent opportunity to gain laboratory experience and grow within the organization.

Requirements

  • Associate degree (2 years client-relationship/client service experience may substitute for degree).
  • High school Chemistry coursework.
  • Basic laboratory experience.
  • Environmental laboratory experience.
  • 1-3 years business experience required.
  • Authorization to work in the United States without restriction or sponsorship.
  • May need to lift up to 50lbs coolers of samples on occasion.
  • Must live a commutable distance to Auburn, Maine.
  • Background in Environment or the Sciences.

Nice To Haves

  • Customer service/client relations experience preferred.
  • Bench chemist experience preferred.
  • Strong interpersonal skills.
  • Effective problem-solving skills.
  • Strong oral and written communication skills.
  • Strong organizational skills.
  • Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.

Responsibilities

  • Schedule courier or field sampler, if needed.
  • Confirm non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work.
  • Generate accounting software requisition when sending subcontract samples.
  • Review log-in and generate subcontract paperwork.
  • Send client sample receipt confirmation.
  • Review draft invoice.
  • Confirm that any client-needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing.
  • Create and issue final report by client due date.
  • Issue final data package.
  • Compile case narrative.
  • Collect samples from on-site drop box.
  • Unpack shipments and document receipt of sample.
  • Organize and record samples.
  • Data entry into LIMS.
  • Maintenance of the department and lab, including stocking supplies and housekeeping.
  • Phone and email correspondence with clients.
  • Review analytical reports quickly and accurately.
  • Scan and send out reports in a timely manner.
  • Assist with customer services.
  • Handle interactions with walk-in clients.
  • Conduct all activities in a safe and efficient manner.
  • Perform other duties as assigned.

Benefits

  • Comprehensive medical coverage
  • Life and disability insurance
  • 401(k) with company match
  • Paid holidays
  • Paid time off
  • Dental options
  • Vision options
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