Entry Level Account Manager - Virginia Beach, VA

Medical Diagnostic Laboratories • Greensboro, NC

2d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated DNA-based molecular analysis of chronic and infectious illnesses, including PCR testing and a broad infectious disease testing menu. MDL’s research areas include gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and act as a liaison between management and customers to resolve customer issues. The role focuses on growing revenue from existing accounts, building long-term client relationships, educating and training clients, coordinating solutions, supporting client retention, monitoring satisfaction, and keeping informed about competitors in the assigned territory. The position requires travel within the coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Knowledge of laboratory testing and competing products.
• Ability to travel within the coverage area and occasionally nationwide.
• Medical Assistant certification or an associate degree.

Nice To Haves

• A BA/BS degree is preferred.

Responsibilities

• Grow client-base revenues by presenting information about new tests, upselling, and identifying new revenue sources among existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction levels and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree