Entry Level Account Manager - Greensboro/Raleigh/Charlotte/Winston-Salem, NC; Virginia Beach, VA

Genesis Global Group • Greensboro, NC

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About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated, DNA-based molecular analysis, including PCR testing across a broad infectious disease menu. MDL is seeking a high-energy, self-motivated Entry Level Account Manager to maintain and grow relationships with existing customers. The Account Manager serves as a liaison between management and customers, helping resolve customer issues and support account retention.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an Associate degree; a BA/BS is preferred.

Responsibilities

• Grow client revenues by presenting new test information, upselling, and identifying new sources of revenue from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and assist with developing and implementing client retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Dependent care flexible spending account.
• Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree