Entry Level Account Manager - Virginia Beach, VA

Genesis Global Group • Greensboro, NC

11h

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad menu of infectious-disease testing. MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and serve as a liaison between management and customers to resolve customer issues. The role focuses on growing client revenues, building long-term relationships, educating customers, coordinating solutions, and supporting client retention across an assigned territory.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in Microsoft Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.
• Frequent travel by motor vehicle is required, and the role may involve exposure to various workplace environments when meeting customers.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client-base revenues by presenting information about new tests, upselling, and identifying new revenue sources within existing accounts.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree