Entry Level Account Manager - San Bernardino/Inland Empire, CA
About The Position
Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis for chronic and infectious illnesses, including PCR testing. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and act as a liaison between management and customers to resolve customer issues. The role covers the San Bernardino/Inland Empire, California area and involves frequent travel by motor vehicle, with occasional nationwide travel. The position operates in a business professional environment and may involve varied workplace environments during customer visits.
Requirements
- 1–3 years of successful customer service experience.
- Well-developed multitasking and organizational skills, with attention to detail.
- Energy, motivation, enthusiasm, and integrity.
- Excellent written and verbal communication skills.
- Sound judgment and decision-making ability.
- Proficiency with MS Office, Excel, email, and internet functions.
- Ability to travel within the coverage area and occasionally nationwide.
- Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.
Nice To Haves
- Knowledge of laboratory testing and competing products.
- Medical Assistant certification or an associate degree; a BA/BS is preferred.
Responsibilities
- Grow client-base revenue by presenting new test information, up-selling, and identifying new revenue sources among existing clients.
- Establish positive, long-term client relationships.
- Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
- Work with the Senior Sales Executive and Regional Manager to identify client concerns and assist with developing and implementing client-retention strategies.
- Monitor, evaluate, and report client satisfaction and recommend corrective action as needed.
- Maintain knowledge of competitors and their presence in the assigned territory.
Benefits
- Uncapped incentive payout plan
- Company car
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Dependent care flexible spending account
- Voluntary policies (accident, hospital indemnity, critical illness, and supplemental short-term disability)
- Identity theft protection
- 401(k) plan
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
