Hemet, CA

Genesis Global Group•Murrieta, CA

16d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious-disease testing menu. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and serve as a liaison between customers and management to resolve customer issues. The role focuses on growing revenue within existing accounts, strengthening client relationships, educating and training clients, coordinating solutions with the laboratory, and supporting client retention. The position covers the Temecula, Murrieta, and Hemet, California area and requires frequent travel by motor vehicle within the coverage area, with occasional nationwide travel.

Requirements

1–3 years of successful customer service experience.
Strong multitasking and organizational skills, with attention to detail.
Energy, motivation, enthusiasm, and integrity.
Excellent written and verbal communication skills.
Sound judgment and decision-making ability.
Computer proficiency with MS Office, Excel, email, and internet functions.
Must be able to travel within the coverage area and occasionally nationwide.
Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

Knowledge of laboratory testing and competing products.
Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

Grow revenue from existing clients by presenting new test information, upselling, and identifying new revenue sources.
Establish positive, long-term client relationships.
Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
Monitor, evaluate, and report client satisfaction, and recommend corrective action as needed.
Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

Uncapped incentive payout plan
Company car
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability insurance
Life insurance
Dependent care flexible spending account
Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
Identity theft protection
401(k) plan
Paid vacation and holidays