Enterprise Technology Analyst Journey - IT GIS

SMUD•Rancho Cordova, CA

1d•$119,309 - $158,059•Hybrid

About The Position

This role is ideal for someone early in their GIS career who is eager to grow, learn, and contribute to a highly technical enterprise environment. Whether you are just starting out or have a couple of years of experience, this is a great opportunity to build your skills alongside a highly experienced team that supports enterprise GIS systems Sacramento Municipal Utility District (SMUD). As part of our IT GIS team, you will help maintain, support, and improve our enterprise GIS platform, working on everything from system administration and application support to data management and integrations with other business systems. You will gain hands-on experience with Esri technologies, enterprise databases, and cloud-based environments, while learning best practices in security, performance, and system reliability.

Requirements

At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.
Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; fundamentals of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.
Assess business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely one-on-one or to groups, taking into account the audience and nature of the information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in and with diverse teams.

Nice To Haves

Bachelor's degree in GIS, Geography, Computer Science, Information Systems, or related field; or equivalent hands-on experience
Understanding of core GIS concepts, including spatial data, coordinate systems, and map services
Familiarity with Esri software (ArcGIS Pro, ArcGIS Online, or ArcGIS Enterprise)
Basic knowledge of SQL and relational databases
Experience with Python scripting for GIS or process automation
Strong analytical, troubleshooting, and problem-solving skills
Good communication and collaboration skills with both technical and non-technical stakeholders
Exposure to enterprise IT environments (databases, servers, networking, or cloud)
Internship, project work, or three or more (3+) years of professional GIS experience
Knowledge of utility or infrastructure data models

Responsibilities

Provide technical support for the enterprise GIS platform, including ArcGIS Enterprise, ArcGIS Pro, and related applications
Assist with system administration tasks such as user management, service publishing, and performance monitoring
Support integration of GIS with other enterprise systems (e.g., work management, asset management, customer service tools)
Perform data updates, quality checks, and process automation to maintain accurate and reliable spatial data
Troubleshoot issues reported by business users and coordinate resolutions with the GIS team
Contribute to documentation, workflows, and standard operating procedures
Participate in testing, upgrades, and deployment of GIS applications and services
Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
Performs other related duties as needed to include working outside of typical business hours when necessary.