Enterprise Systems Engineer

Prime Healthcare•Ontario, CA

2d•Remote

About The Position

Prime Healthcare is seeking an Enterprise Systems Engineer to monitor, install, configure, administer, troubleshoot, and maintain technology solutions. The role provides technical leadership and subject-matter expertise in enterprise systems, with a focus on architecting, engineering, securing, and managing the organization’s Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Entra ID, Intune, Purview, and Power Platform. The engineer designs scalable cloud solutions, develops automation, and advances cloud modernization, identity and access management, endpoint management, information governance, systems integration, and continuous improvement. The role also evaluates and integrates approved AI capabilities, including Microsoft Copilot and AI agents, while helping establish governance, security controls, standards, and responsible-use practices. The position leads complex projects, migrations, integrations, platform enhancements, and operational improvements; maintains architecture guidance and technical documentation; diagnoses advanced technical issues; and collaborates with infrastructure, cybersecurity, architecture, application, service-management, and business stakeholders. The broader systems responsibilities include server monitoring and maintenance, infrastructure reliability and security, troubleshooting, and participation in ITIL processes.

Requirements

Strong analytical and problem-solving skills, along with verbal and written communication skills.
A four-year degree or four years of related technical experience.
Strong interpersonal skills and the ability to work collaboratively with clients, peers, and cross-functional teams.
Experience monitoring and maintaining servers to support proper operation, security, and data integrity.
In-depth experience with console and systems management tools, including examples such as SCCM, WSUS, SCOM, SolarWinds, Nagios, Puppet, vCenter, vROps, ESXi, SQL Management Studio, MMC, Citrix Studio/AppCenter, Azure, and AWS.
Experience with virtualization technologies such as VMware, Hyper-V, and OVM.
Experience with backup software technologies and methodologies, including examples such as Commvault, Veeam, Veritas Backup Exec, DPM, tape, cloud, agent jobs, and scripts.
Experience setting up, configuring, and troubleshooting high-performance and high-availability technologies across infrastructure, servers, appliances, workstations, and virtual or physical environments.
In-depth knowledge and experience with Microsoft operating systems, Linux, Unix, and related systems.
Ability to assist with core ITIL processes, including incident, request, change, and problem management.
Ability to troubleshoot diverse technology issues using internal and external resources.
Demonstrable customer-focused attitude.

Nice To Haves

Industry-standard certifications in Microsoft, Citrix, VMware, Cisco, EMC, or related areas; each may substitute for one year of work experience, up to four years.
Advanced high-availability experience, including MSSQL 2012–2016 AlwaysOn/FCI, MySQL, Oracle, NoSQL, or Mogal.
Advanced virtualization experience with VMware, Hyper-V, OVM, and related cloud environments such as Azure and AWS.
Advanced SAN experience with technologies such as Dell EMC, NetApp, IBM, HP, Pure, and Nimble.
Knowledge or experience with storage networks, including VSAN clusters, iSCSI, NFS, CIFS, HBA, Fibre Channel, zoning, WWN, and FCoE.
Advanced server technology experience, including blades, chassis, Cisco UCS infrastructure, and Fabric Interconnects.
Advanced experience with Windows Active Directory, Exchange, and Group Policy in multi-site environments.
Extensive Active Directory experience, including troubleshooting, design, and maintenance.
Scripting, automation, or development skills, including examples such as full-stack development, VB.NET, C#, ASP.NET MVC, CSS, RESTful APIs, AutoIT, VBS, batch, and PowerShell.
Extensive experience with a wide variety of server and workstation systems, applications, and infrastructure.

Responsibilities

Monitor, install, configure, administer, troubleshoot, and maintain technology solutions.
Architect, engineer, administer, secure, and strategically manage the Microsoft 365 enterprise environment.
Serve as a technical lead for Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Entra ID, Microsoft Intune, Microsoft Purview, and Microsoft Power Platform.
Design and implement scalable enterprise cloud solutions aligned with security, governance, availability, and operational requirements.
Develop automation using PowerShell, Microsoft Graph API, REST APIs, scripting, and workflow frameworks.
Advance cloud modernization, systems integration, identity and access management, endpoint management, information governance, and continuous-improvement initiatives.
Identify opportunities to use Microsoft Copilot, AI agents, intelligent automation, and automated workflows to improve productivity and business processes.
Help establish AI governance, security controls, technical standards, and responsible-use practices for enterprise AI capabilities.
Integrate approved AI and automation capabilities with Microsoft and other enterprise platforms.
Provide technical leadership for complex projects, migrations, platform enhancements, integrations, and operational improvements.
Develop and maintain enterprise standards, architectural guidance, engineering documentation, operational procedures, and technical best practices.
Diagnose and resolve advanced platform, identity, integration, automation, security, and reliability issues.
Collaborate with infrastructure, cybersecurity, architecture, application, service-management, and business stakeholders.
Monitor company servers and provide continual maintenance to improve security posture and data integrity.
Assist in preparing and executing ITIL incident, request, change, and problem management processes.
Troubleshoot a wide variety of technology issues and develop innovative solutions to recurring tasks or problems.
Track time daily in systems for tickets, changes, incidents, problems, documentation, and root-cause analysis.