Enterprise Service Support Specialist
Legion Global•Kcmo, MO
•Onsite
About The Position
Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include: Provide health and status monitoring of the network, documenting and communicating outage information to co-workers and customers, executing scripts, opening and closing tickets, and correlating events and incidents for management of Information Technology (IT) Services.
Requirements
- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
- US Citizen with an active DOD Secret security clearance
- Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
- Must be willing to work shifts, including evenings and weekends
Responsibilities
- Serve as the initial point of contact for IT related problems and provide tier 1 level support
- Provide phone and online support to users
- Perform troubleshooting
- Resolve technical issues
- Follow escalation protocols as necessary
- Provide health and status monitoring of the network
- Document and communicate outage information to co-workers and customers
- Execute scripts
- Open and close tickets
- Correlate events and incidents for management of Information Technology (IT) Services
Benefits
- Paid time off (PTO)
- Paid holidays
- Comprehensive health and wellness packages
- 401K with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
