Enterprise Support

EmpowerMe Wellness • Brentwood, MO

7d • Onsite

About The Position

A tech-enabled, multi-service healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. We enrich senior living communities nationwide through our fully integrated on-site therapy, diagnostic, pharmacy, and nurse practitioner services. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise. Headquartered in St. Louis, Missouri, EmpowerMe has a presence in hundreds of communities across the country. You can find out more about us at empowerme.com.

Requirements

• Associate degree or above in Computer Science, Information Systems, or related field
• Prior experience working on a Helpdesk, in IT, or similar technical function preferred
• Ability to work independently or in a team
• Solid experience in Windows OS and IOS support
• Ability to diagnose and resolve product performance problems
• Good customer relationship skills- ability to communicate with staff
• Working knowledge of Smartphone (IOS and Android) device setup, troubleshooting, upgrading, etc.
• Ability to clearly document procedures
• Basic understanding of Networking
• Advanced knowledge of Microsoft Office programs

Responsibilities

• Provide Tier 1 support for end users by answering phone calls, emails, and tickets
• Document all troubleshooting in Zendesk ticketing system
• Troubleshooting and fixing laptop computers, printers, phone systems, iPad, and wireless phone problems
• Software installation and troubleshooting using a Remote Monitoring & Management
• Provide technical support for hardware issues to a remote population of employees
• Set‐up new staff accounts (OneLogin, Office365, Intune, etc.)
• Initial troubleshooting of remote location’s Local Area Network (LAN)
• Maintain accurate asset tracking of laptops, printers, and iPads
• All other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree