Enterprise Program Manager
About The Position
BD’s Solution Deployment department uses matrixed teams to plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the broader MMS portfolio nationally. The Enterprise Program Manager partners with BD and customer leadership to execute strategy and standards and deliver high-quality implementation experiences. The role oversees multiple concurrent implementation and services project teams for strategic and complex customers and provides BD leadership oversight of critical issues involving installed MMS solutions. Product lifecycle knowledge and customer relationship expertise support planning, implementation, service, and support across BD MMS solutions. This is a home-based position with daily travel and 25–50% overnight regional travel. Candidates must live near a major airport in the United States.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least 5 years of experience with healthcare, software, and/or device implementation or deployment.
- Excellent organizational skills and flexibility to lead and adapt to change.
- Excellent written and verbal communication, negotiation, and interpersonal skills.
- Analytical and problem-solving skills to understand client challenges and propose effective solutions.
- Ability to manage multiple customers, maintain attention to detail, and prioritize tasks effectively.
- Proficiency with CRM/business system software and other relevant tools.
- Valid driver’s license and ability to meet BD’s auto safety standards.
- Upon hire, provide proof of and maintain current immunizations, and obtain additional immunizations appropriate for access to customer facilities. Required proofs include Hepatitis B, current-year influenza, MMR, varicella, annual TB/PPD, and tetanus/diphtheria/pertussis.
- Employment is contingent upon providing sufficient proof of full COVID-19 vaccination, subject to applicable accommodation policies.
Nice To Haves
- MBA.
- PMP certification.
Responsibilities
- Support BD’s strategic direction and the Solution Deployment and Service teams.
- Serve as the central point of contact for strategic and critical challenges, using experience in problem-solving and decision-making.
- Apply project management methodologies and knowledge of relevant clinical and technical operational workflows.
- Lead internal and customer program meetings, Customer Value Reviews, and program progress reporting.
- Analyze work effort and resource needs across multiple projects to improve operational and implementation efficiency.
- Own customer issue resolution, partnering with BD subject-matter experts and stakeholders to deliver timely outcomes.
- Organize BD and customer communications and execution for Field Actions.
- Scale communication and escalation procedures appropriately with BD and customer stakeholders.
- Facilitate internal communication and develop and execute mitigation plans for program risks and issues.
- Develop and report program performance metrics to leadership and key stakeholders.
- Build strong relationships with BD and customer stakeholders and serve as a trusted advisor.
- Partner with Sales to support opportunity curation.
- Be responsible for customer satisfaction, including OSAT and NPS.
- Maintain strong industry and product knowledge.
- Partner with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases.
- Deliver deployment and upgrade roadmaps with BD Product Platform and Implementation Readiness teams.
- Partner with BD stakeholders to support customer ease of doing business.
Benefits
- Competitive compensation and benefits programs.
- Reward and recognition opportunities.
- Learning, growth, and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
