Senior Enterprise Program Manager

Global Partners LP•Newton, MA

2d•$136,200 - $204,200

About The Position

Global Partners is seeking an experienced Senior Program Manager to join its Enterprise Project Management Office at its headquarters. This individual-contributor role leads enterprise programs—groups of related projects and workstreams aligned to deliver business outcomes—and is accountable for integration, execution health, risks, outcomes, and value across workstreams. The role provides executives with clear information to support timely decisions. Programs may support company growth through acquisition integration and enterprise-wide process and system change. The Senior Program Manager owns end-to-end program delivery, translating approved business objectives into scope, success measures, roadmaps, and executable plans. The role establishes governance and operating rhythms; manages integrated plans, budgets, vendors, risks, issues, and dependencies; and coordinates stakeholders across business and technology teams. It also supports change management, communications, training, adoption, implementation, stabilization, operational handoff, and confirmation that intended business value is realized. As a hands-on leader, the Senior Program Manager directly owns key activities and deliverables while coordinating and influencing project managers, workstream leads, and other contributors. The role contributes program information to the EPMO portfolio view, leads post-implementation reviews, shares lessons learned, and provides feedback to improve EPMO practices and tools. The position calls for an emotionally intelligent, business-oriented leader with strong judgment, executive credibility, and the ability to connect business priorities with technical details.

Requirements

At least 10 years of project and program management experience leading complex business and/or IT initiatives.
At least 5 years leading multi-project, multi-workstream programs.
Bachelor's degree (BA or BS) required.
PMP certification required.
Expert-level program management skills and a proven record of delivering results through complex, cross-functional initiatives.
Strong business and financial acumen, with the ability to connect program execution to strategic and financial outcomes.
Ability to understand technical detail and business needs and bridge delivery teams and business leadership.
Exceptional critical thinking, including breaking down complex problems, finding root causes, and developing practical solutions.
Outstanding influencing, negotiation, and communication skills at all levels, including with senior and executive leaders.
Ability to operate effectively amid ambiguity and changing priorities; resilience, accountability, and openness to feedback.
Experience with program governance, change management, and vendor management.
Proficiency with project and portfolio management tools such as Smartsheet, Microsoft Project, or Planview, and Microsoft 365.

Nice To Haves

Prosci or ACMP change management certification.
Agile/Scrum certification.
Experience in Retail, Hospitality, Oil/Gas, or acquisition-integration environments.

Responsibilities

Own end-to-end delivery of one or more complex programs, including program outcomes, execution health, and risk.
Translate approved business objectives into program scope, success measures, roadmaps, and executable plans across workstreams.
Lead programs through initiation, planning, execution, implementation, stabilization, and handoff to operations, confirming intended business value is realized.
Develop and manage integrated program plans, dependencies, sequencing, and critical paths across projects, teams, and vendors.
Assess program health, identify trade-offs, adjust direction, and synthesize workstream updates into a program-level view of progress, risks, and decisions.
Define and lead program governance, including working teams, steering committees, and decision forums.
Ensure program meetings drive decisions, accountability, and follow-through; maintain plans, RAID logs, weekly status, and decision logs to EPMO standards.
Plan, forecast, track, and report program budgets and variances in line with approved funding.
Manage vendors and implementation partners, holding them accountable for deliverables, timelines, quality, and contractual obligations.
Identify and manage program-level risks, issues, and cross-workstream dependencies; drive resolution and escalate when executive attention is needed.
Partner with executives, business owners, and technology leaders to align priorities, timelines, and outcomes, translating technical complexity into business implications.
Prepare executive-ready dashboards, status updates, and decision requests communicating program health, risks, and key decisions.
Partner with business leaders on change management, communications, training, and adoption plans.
Take hands-on ownership of key program activities and deliverables while coordinating and influencing project managers, workstream leads, coordinators, and other contributors.
Model delivery discipline, informally mentor project managers and contributors as applicable, and provide feedback to improve EPMO templates, standards, and tools.
Provide program status, milestones, financial forecasts, and resource needs for the EPMO portfolio view.
Lead post-implementation reviews and share lessons learned.