Enterprise Print Systems Engineer

TEKsystems•Spring, TX

10d•$33 - $37•Onsite

About The Position

The Enterprise Print Technical Specialist is a hands-on engineering role focused on reproducing, isolating, validating, and resolving complex printer and multifunction-device issues in enterprise environments. The work spans printer mechanics and image quality, firmware, Windows print services, networking, authentication, and fleet management. The specialist builds representative test environments, investigates recurring failures, distinguishes device faults from environmental causes, and produces evidence to support remote resolution, lab validation, or onsite service. The role is intended for candidates with established enterprise print fundamentals and strong physical printer knowledge, systematic troubleshooting skills, and independent diagnostic judgment. It is not a routine parts-replacement or print-server-only position. Experience may come from OEM printer service engineering, Managed Print Services, enterprise fleet support, or technical escalation teams. HERO workflows, WXP, Intune, automation, and customer-specific processes can be taught.

Requirements

Established enterprise print fundamentals and strong physical printer knowledge.
Demonstrated systematic troubleshooting and independent diagnostic judgment.
Ability to reproduce, isolate, validate, and resolve complex printer and multifunction-device issues.
Knowledge of printer hardware and mechanics, including paper paths, trays, rollers, sensors, fusers, imaging/transfer systems, formatter boards, scanner/ADF mechanisms, and finishing components.
Ability to investigate recurring jams, print-quality defects, calibration, consumables, device error codes, page counts, prior repairs, and controlled comparisons.
Knowledge of firmware, device configuration, Embedded Web Server, event logs, and firmware updates or rollback.
Knowledge of end-to-end Windows print systems, including spoolers, queues/servers, drivers, and mapping.
Knowledge of networking and security concepts such as TCP/IP, DNS/DHCP, SNMP/SNMPv3, IPP/IPPS, certificates/TLS, authentication, and Secure Print.
Ability to perform lab reproduction, A/B testing, regression validation, evidence collection, remote-versus-onsite judgment, and repeatable support documentation.

Nice To Haves

Enterprise fleet, Managed Print Services, OEM support, multi-vendor device, or complex escalation experience.
Experience with HP-specific tools; this is helpful but not mandatory.
Experience with HP FutureSmart or comparable OEM firmware systems.
Experience with HP Web Jetadmin or similar fleet tools.
Experience with Universal Print.
Experience with HERO Lab processes, WXP, Intune/UEM, PowerShell, APIs, automation, or customer-specific workflows; these are trainable after hire.

Responsibilities

Lead complex print investigations involving recurring paper jams, feed failures, image defects, offline or connectivity problems, scanner/ADF issues, authentication failures, and faults that persist after previous repairs.
Build controlled test environments that reflect customer printer models, firmware, drivers, queues, print servers, network configurations, media, and security settings.
Apply disciplined root-cause isolation by comparing working and failing devices, inspecting error histories and prior service actions, varying one factor at a time, and distinguishing hypotheses from confirmed causes.
Diagnose physical printer systems, including paper paths, trays, rollers, sensors, fusers, imaging and transfer components, toner systems, formatter boards, scanner/ADF mechanisms, and finishing accessories.
Investigate recurring jams and print-quality issues using jam locations, page counts, media, image defects, calibration, consumable condition, and service history to identify patterns beyond simple part replacement.
Troubleshoot the end-to-end print path across endpoints, drivers, spoolers and queues, print servers, networks, authentication, firmware, and printers to distinguish hardware faults from software and environmental causes.
Use device status, Embedded Web Server, event logs, remote recovery, and enterprise fleet tools for remote and fleet diagnostics; determine when lab analysis or physical service is necessary.
Investigate TCP/IP, DNS/DHCP, SNMPv3, TLS/certificates, Secure Print, access controls, and printer authentication in managed environments.
Compare printer behavior before and after firmware, driver, operating-system, queue, or configuration changes; validate fixes and identify regressions before rollout.
Create controlled, repeatable validation plans for paper handling, print/scan workflows, connectivity, remote reboot, configuration changes, and recurring faults, capturing expected versus actual results.
Document model, page count, error and jam history, supplies, firmware, drivers, configurations, logs, reproduction steps, and previous repairs to support effective escalations.
Partner with product/R&D, Managed Print Services, field support, and customer teams to investigate difficult issues, validate repairs, and provide actionable technical handoffs.
Build diagnostic playbooks, share practical printer knowledge, identify automation opportunities, and reduce repeat dispatches without replacing necessary onsite service.