Enterprise Partnerships Technical Lead

Tight • Washington, DC

18h • Onsite

About The Position

Tight is creating an Enterprise Partnerships operation, which will encapsulate the following areas (on a per-customer-partner basis): Onboarding, Adoption (including activation rates, retention rates, and cohort analysis), Support (the vast majority of what the current Customer Success operation does), and Revenue growth (which all of the above lead to). We're looking for an enthusiastic, quick, and passionate leader who is an expert at determining when/what data is needed, provides data-centric enterprise-level support to growing enterprise customers, implements actions that lead to improved outcomes, as indicated by KPIs (propose, get approval, and take action), tracks revenue and growth indicators, and uses data and enterprise customer feedback to drive product strategy/decisions. Importantly, at Tight, we are looking to utilize your existing skills to improve the customer experience, and then the sky's the limit responsibility/growth wise based on where your skill development and interests lead.

Requirements

• 3 to 10 years of experience engaging with B2B clients
• Proven ability to use data to drive strategic decisions
• Experience suggesting and implementing new processes for internal teams as well as external interfaces
• Strong writing skills

Responsibilities

• Onboarding enterprise customers
• Managing adoption, including activation rates, retention rates, and cohort analysis
• Providing support to enterprise customers
• Driving revenue growth through partnership management
• Determining data needs for enterprise clients
• Providing data-centric enterprise-level support
• Implementing actions to improve outcomes based on KPIs
• Tracking revenue and growth indicators
• Using data and customer feedback to drive product strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed