Senior Enterprise Solutions Technical Lead

City of Toronto • Toronto, ON

17h • CA$126,000 - CA$176,140 • Onsite

About The Position

The City of Toronto is seeking a Senior Enterprise Solutions Technical Lead, Microsoft 365, to join their Technology Services Division. This role reports to the Portfolio Manager – Strategic Enablement and will be instrumental in leading the implementation of strategic initiatives, particularly in Collaboration and Microsoft 365. The position focuses on the strategy, planning, solutioning, rollout, and evolution of the Microsoft 365 platform to meet evolving business needs. The Technical Lead will be hands-on, involved in solution analysis, formulation, coordination, and advising management on strategic and operational levels. They will provide innovative solutions, assess complex priorities, and contribute to the development and implementation of technology solutions. The role requires experience in delivering transformational Microsoft 365 projects from start to finish, shaping projects through planning materials, work plans, reports, and presentations. Research and analysis will be key to bringing conclusions forward for strategic discussion.

Requirements

• Extensive experience in enterprise solutions architecture, technical leadership, and implementation, with a customer-first approach.
• Extensive experience with implementation of Microsoft 365 including design, configuration, deployment, and optimization.
• Experience in Agile delivery, with successful large-scale rollouts of Microsoft365 SaaS solutions, including data ingestion, integration, role-based permissions, security, and change management.
• Strong understanding of SaaS and specifically Microsoft 365.
• Strong understanding of enterprise IT delivery and cybersecurity principles.
• Keen focus on Customer Experience and Useability in all solutions.
• Strong change management skills, including the ability to create concise & clear user guides, iterated on based on feedback loop.

Nice To Haves

• Certifications such as Microsoft Certified Microsoft Certified: Administrator, Security, Compliance, and Identity Fundamentals, or ITIL Foundation are an asset.

Responsibilities

• Support and build the Microsoft 365 roadmap within City of Toronto.
• Lead the design, implementation, rollout, and optimization of Microsoft 365 Toolset and solutions, with an initial focus on tools such as Intune and Purview.
• Collaborate with business stakeholders to understand their needs and requirements for enterprise solutions, translating them into technical designs and architecture.
• Drive the evaluation, selection, and integration of tools and services to support business processes and workflows effectively.
• Drive the adoption and utilization of M365 tools across the organization through user training, change management initiatives, and ongoing support.
• Provide technical leadership and guidance to project teams throughout the implementation lifecycle, including solution design, configuration, testing, deployment, and support.
• Develop comprehensive solution architectures and design documents for solutions, ensuring alignment with best practices and organizational standards.
• Collaborate with cross-functional teams, to ensure alignment of enterprise solutions with overall business objectives and strategies.
• Leverage knowledge of business systems technologies to provide leadership in the identification and evaluation of technology options for business areas.
• Analyze and troubleshoot complex issues within applications, providing recommendations for long-term improvements.
• Evaluate business and technical design alternatives.
• Propose cost-effective solutions that improve program/service delivery.
• Develop feedback loop cycles and collaborate with users and stakeholders to understand requirements and objectives, translating them into comprehensive technical solutions and architectures.
• Establish use cases and traceability matrices based on interviews and requirements.
• Build metrics and reporting in support of CMO and FMO KPIs.
• Act as a subject matter expert on M365 technologies, providing guidance and support to stakeholders, Technology teams, and end-users on technical issues, best practices, and troubleshooting.
• Act as the bridge between Technology, Users, and Stakeholders, leading meetings and workshops as required to ensure technology solutions are meeting requirements.
• Lead discussions with other Technology teams and delivery partners.
• Deliver presentations to development teams and client audiences as required.
• Convey recommendations in clear non-technical terms.
• Create project reports, presentations, business cases, and systems documentation as required.
• Develop and maintain technical documentation, standards, and best practices for Microsoft solutions, including architectural diagrams, configuration guides, and troubleshooting procedures.
• Provide input into RFC/RFI/RFP and negotiation of contracts.
• Develop and maintain documentation for configurations, processes, and procedures to support knowledge sharing and training initiatives.
• Quick to gain knowledge in new areas and become a productive contributor.
• Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions.
• Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
• Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
• Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.
• Cultivate a sense of unity where each member understands their purpose and impact with focus on excellent customer service and experience.
• Build high performance and resiliency through trust, transparency, and respect.
• Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Respect others’ ideas and create a sense of independence and ownership.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed