Enterprise Development Services and Business Automation Manager (Enterprise Technology Manager)

City of San Jose•San Jose, CA

7d•Hybrid

About The Position

The City of San José Information Technology Department is seeking an Enterprise Development Services and Business Automation Manager to provide technical and strategic leadership over enterprise development services and business automation. The role ensures technology initiatives across City departments align with organizational priorities, business strategies, and service delivery goals, and provides oversight for scalable, secure, integrated solutions that support City operations while avoiding fragmented implementations. The manager advances enterprise standards, improves operational efficiency, enforces security, governance, and compliance requirements, and evaluates emerging technologies for measurable value. The technology portfolio includes permitting and compliance systems (Granicus AMANDA), a public portal, business intelligence and reporting tools, electronic plan review, GIS mapping, digital inspections, resource planning and scheduling, document scanning and conversion, workflow automation and digital forms, electronic signatures (SimpliGov), IT service/operations/asset management (such as HaloITSM), and CRM (such as Salesforce). The position leads the Business Automation and Development Services teams and oversees technology strategy, projects, systems, budgets, vendors, cybersecurity, governance, disaster recovery, and performance reporting. It is eligible for a hybrid telework schedule, subject to change; the City is currently on a 32-hour onsite workweek. The position is in the Enterprise Technology Manager classification, represented by the City Association of Management Personnel (CAMP).

Requirements

Bachelor’s degree from an accredited college or university, with coursework in computer science, information systems, business administration, or a closely related field.
Seven years of experience managing, maintaining, and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations, and system/service administration.
At least five years of the required experience must include supervisory and project personnel management experience, including at least two years supervising a technical team.
Valid State of California driver’s license.
Knowledge of applicable professional and technical principles and practices, Citywide and departmental procedures and policies, and federal and state rules and regulations.
Demonstrated leadership, management, customer service, change management, conflict management, strategic thinking, project management, and communication skills.

Nice To Haves

Experience directing day-to-day operations of a major information systems unit with critical business impact and ensuring operations comply with standards and procedures.
Experience developing and implementing program goals, objectives, policies, priorities, and procedures and improving customer satisfaction.
Experience administering Software Development Lifecycle activities according to best practices.
Experience managing enterprise and departmental projects, major and minor system upgrades, and infrastructure refreshes across all implementation phases.
Experience leading large-scale projects to successful completion and meeting business Objective Key Results.
Experience managing system support vendors and directing design, development, and implementation of new projects and applications.
Experience leading analysis of new system features and change controls for upgrades, planning operational improvements, and establishing hardware/software standards and refresh plans.
Experience preparing and administering an annual budget, monitoring expenditures, managing chargeback structures, and negotiating and managing contracts.
Experience developing and updating an information systems Master Plan and operational roadmap, including implementation, change management, and communication across departments, the enterprise, and business partners.

Responsibilities

Develop and implement technology strategy aligned with organizational business objectives.
Oversee integration of new technologies and ensure they improve operational efficiency and competitiveness.
Plan and manage technology projects from conception through execution and evaluation.
Lead and manage the Business Automation and Development Services teams, including hiring, training, and evaluating staff.
Foster a collaborative and innovative work environment and support team members’ development.
Ensure the reliability, security, and performance of development services and business automation systems, including networks, servers, and software applications.
Oversee maintenance and upgrades of existing systems and implementation of new systems, ensuring scalability.
Manage budgets and allocate resources cost-effectively, balancing immediate needs with long-term goals.
Negotiate contracts with vendors and service providers.
Enforce IT security policies, monitor for threats, respond to incidents, and conduct security audits and risk assessments.
Manage vendor relationships and ensure third-party services meet organizational standards and deliver value.
Collaborate with organizational stakeholders to understand technology needs and priorities.
Monitor emerging technologies and industry trends, identify opportunities for innovation, and lead technology adoption and process improvement.
Ensure technology operations comply with relevant regulations and standards and maintain IT governance frameworks.
Prepare and submit reports to senior management and regulatory bodies as required.
Develop and maintain disaster recovery plans and business continuity strategies; ensure backup systems and procedures are in place and tested.
Coordinate responses during IT emergencies and system outages.
Monitor IT systems and service performance, develop and track KPIs, and report on performance, issues, and achievements to senior management.
Direct day-to-day operations of a major information systems unit and improve customer satisfaction.
Administer SDLC activities and manage enterprise and departmental projects, system upgrades, and infrastructure refreshes through requirements gathering, design, development, testing, and deployment.
Lead large-scale projects, manage system support vendors, direct system design and implementation, analyze system features and upgrade change controls, and establish hardware/software standards and refresh plans.
Prepare and administer an annual budget, monitor expenditures, manage chargeback structures and contracts, and develop and update an information systems Master Plan and operational roadmap.