Enterprise Customer Success Manager (Bilingual - English/French)

Pluralsight

6d•$104,000 - $130,000•Hybrid

About The Position

We're hiring for a Customer Success Manager (CSM) on the Enterprise team at Pluralsight. In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. As a successful CSM, you will build memorable client relationships and show ability to achieve trusted adviser status in the customers’ minds. You'll work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets.

Requirements

Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
Experience in progressive customer success or similar field (sales, professional services, consulting, technical enablement, learning & development)
Experience supporting global enterprise customers on both SaaS and On-Premises solutions
Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments
An understanding of the software engineering development life cycle and workflows
Technical knowledge on development and IT solutions.
Ability to understand and articulate technical concepts and derive solutions.
Understanding of learning and development frameworks and ability to drive learning strategies

Nice To Haves

Experience with Gainsight and Salesforce.com preferred
Bilingual - English + French is highly preferred

Responsibilities

Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
Take full accountability for your accounts in all aspects from onboarding and adoption to renewal.
Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.
Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
Inspire change within customers to drive adoption of standard methodologies and successful implementations
Predict and forecast risk, renewal and expansion within customer portfolio