Enterprise Business Systems Analyst 3

St. Charles Health System•Bend, OR

4d•$91,540 - $137,321

About The Position

The Enterprise Business Systems Analyst 3 participates in the analysis, design, development, implementation, and maintenance of the organization’s critical business systems. The role focuses on process improvement, operational efficiency, and business performance through effective use of technology. The position does not directly manage other caregivers and requires the incumbent to live in the Central Oregon area. The analyst works with stakeholders and cross-functional teams to translate business goals into system requirements, assess existing systems, recommend improvements, document functional and technical designs, and support system enhancements and implementations. The role provides subject-matter guidance to end users, stakeholders, and development teams; may manage small to mid-size projects; and participates in system integrations, data migrations, upgrades, performance monitoring, and issue resolution. The position also supports strategic and tactical decision-making, user training development, continuous improvement, and the organization’s mission and values. Participation in an on-call rotation and after-hours escalation calls may be required. This is a regular, exempt position scheduled for 40 hours per week, Monday through Friday, on first shift, with hours from 8:00 to 4:00.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Information Management, Business, or a related field from an accredited college or university, or an equivalent combination of education and relevant professional experience.
Six or more years as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a relevant combination of IT experience focused on planning, designing, building, and implementing small to mid-size complex enterprise systems and projects.
Experience with multiple project management frameworks and methodologies, such as Agile/Scrum, Kanban, Predictive, and Hybrid.
Experience with Lean/Lean Six Sigma continuous improvement processes.
Knowledge of business analysis methodologies, tools, and techniques.
Basic understanding of one or more of Lean, Agile, Design Thinking, and Systems Thinking methodologies, tools, and techniques.
Solid analytical and problem-solving skills and attention to detail.
Strong communication and interpersonal skills, including the ability to collaborate effectively with stakeholders at all organizational levels.
Solid understanding of system development life cycle (SDLC) methodologies.
Experience working with cross-functional teams and driving project implementations using varied work or project management techniques.
Experience gathering and documenting requirements, conducting workshops and gap analyses, and designing functional and technical solutions.
Understanding of concepts, practices, and procedures in software engineering and architecture.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Must live in the Central Oregon area.

Nice To Haves

Three years of prior systems development life cycle, platform configuration, and implementation experience across business and hospital-based applications.
Experience with applications such as Epic, Mosaiq, Aria, Nuance eScription and Dragon, 3M Coding, Atlas, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite, M365, Truven, Pyxis, Workday, SAP, PeopleSoft, Kronos, Navex Document Library, Hill-Rom Nurse Call, and ServiceNow.
Familiarity with ERP, CRM, EMR, data warehouse, M365, cloud services, and other enterprise-level applications.
Relevant business analysis or project management certifications, such as CBAP, PMP, CSM/CSPO, PMI-ACP, or PMI-PBA.

Responsibilities

Analyze, evaluate, and document complex business processes, requirements, and system needs.
Collaborate with stakeholders to understand business goals and translate them into system requirements and specifications.
Research and analyze existing systems, identify areas for improvement, and recommend solutions.
Develop and maintain functional and technical design documents, use cases, business process models, and other system documentation.
Assist cross-functional teams with designing, developing, testing, and implementing system enhancements and functionality.
Align technical solutions with business requirements, strategic plans, and established standards; provide technical guidance on current and proposed systems.
Support delivery of projects within defined timelines, budgets, and quality standards.
Serve as a subject-matter expert for business systems and provide guidance and support to end users, stakeholders, and development teams.
Take on project manager responsibilities for small to mid-size projects when required.
Monitor system performance, identify issues, and recommend and implement solutions.
Collaborate with IT teams on system integrations, data migrations, and system upgrades.
Stay current with industry trends, emerging technologies, and business systems analysis best practices.
Participate with caregivers, Informatics, and leadership in strategic and tactical decision-making.
Collaborate with the user community to develop training curricula and create simple training content.
Participate in the on-call rotation and after-hours escalation calls as required.
Support the organization’s vision, mission, and values and champion Lean continuous improvement and change.
Help provide and maintain a safe environment for caregivers, patients, and guests.
Conduct work professionally and confidentially, comply with applicable laws and policies, support corporate integrity efforts, report suspected violations, and cooperate with investigations.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.