Enterprise Business Systems Analyst 3

St. Charles Health System•Bend, OR

About The Position

The Enterprise Business Systems Analyst 3 participates in the analysis, design, development, implementation, and maintenance of critical business systems. The role focuses on improving processes, maximizing operational efficiency, and enhancing business performance through technology solutions. It does not directly manage other caregivers. The position requires the incumbent to live in the Central Oregon area and is an exempt, regular position on a first-shift Monday–Friday schedule, 8:00–4:00, with 40 scheduled hours per week. The analyst works with stakeholders and cross-functional teams to translate business goals into system requirements, design and implement system enhancements, and ensure technical solutions meet business needs and organizational standards. The role may serve as project manager for small- to mid-size projects, provides subject-matter guidance, supports end users, and participates in an on-call rotation and after-hours escalations as required. The position supports the organization’s mission and values, continuous improvement, safe work practices, confidentiality, compliance, and customer service. St. Charles Health System’s Information Technology team designs, develops, secures, and supports hardware and software used throughout the organization. The team partners with departments to apply technology in support of patient outcomes, implement and upgrade solutions, protect data, and integrate systems. The position offers a stated annual pay range of $91,540–$137,321 based on experience and a benefits package including medical, dental, vision, a 403(b) retirement plan, and an Earned Time Off (ETO) program.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Information Management, Business, or a related field from an accredited college or university, or a combination of education and relevant professional experience sufficient to perform the full scope of the position.
Six or more years as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a relevant combination of IT experience focused on planning, designing, building, and implementing small- to mid-size complex enterprise systems and projects.
Experience with multiple project management frameworks and methodologies, such as Agile/Scrum, Kanban, Predictive, and Hybrid.
Experience with Lean/Lean Six Sigma continuous improvement processes.
Knowledge of business analysis methodologies, tools, and techniques.
Basic understanding of one or more of Lean, Agile, Design Thinking, and Systems Thinking methodologies, tools, and techniques.
Solid analytical and problem-solving skills and keen attention to detail.
Strong communication and interpersonal skills, including the ability to collaborate effectively with stakeholders at all organizational levels.
Solid understanding of system development life cycle (SDLC) methodologies.
Experience working with cross-functional teams and driving successful project implementations using varied work and project management techniques.
Experience gathering and documenting requirements, conducting workshops and gap analyses, and designing functional and technical solutions.
Understanding of concepts, practices, and procedures in software engineering and architecture.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Must live in the Central Oregon area.

Nice To Haves

Three years of prior systems development life cycle, platform configuration, and implementation experience with a broad range of business and hospital applications, such as Epic, Mosaiq, Aria, Nuance (eScription and Dragon), 3M Coding, Atlas, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite, M365, Truven, Pyxis, Workday, SAP, PeopleSoft, Kronos, Navex Document Library, Hill-Rom Nurse Call, and ServiceNow.
Familiarity with ERP systems, CRM systems, EMR systems, data warehouses, M365, cloud services, and other enterprise-level applications.
Relevant business analysis or project management certifications, such as CBAP, PMP, CSM/CSPO, PMI-ACP, or PMI-PBA.

Responsibilities

Analyze, evaluate, and document complex business processes, requirements, and system needs.
Collaborate with stakeholders to understand business goals and translate them into system requirements and specifications.
Research and analyze existing systems, identify improvement opportunities, and recommend solutions.
Develop and maintain functional and technical design documents, use cases, business process models, and other system documentation.
Assist cross-functional teams with the design, development, testing, and implementation of system enhancements and functionality.
Align technical solutions with business requirements, strategic plans, and established standards; provide technical guidance on current and proposed systems.
Ensure projects are delivered within defined timelines, budgets, and quality standards.
Serve as a business systems subject-matter expert and provide guidance and support to end users, stakeholders, and development teams.
Take on project manager responsibilities for small- to mid-size projects when required.
Monitor system performance, identify issues, and recommend and implement solutions.
Collaborate with IT teams on system integrations, data migrations, and upgrades.
Keep current with industry trends, emerging technologies, and business systems analysis best practices.
Participate with caregivers, Informatics, and leadership to inform and advise strategic and tactical decisions; contribute to or facilitate decisions concerning business systems and other areas of responsibility.
Collaborate with the user community to develop training curricula and create simple training content from scratch.
Participate in the on-call rotation and after-hours escalation calls as required.
Support the organization’s vision, mission, and values and champion continuous improvement and change using Lean principles.
Help maintain a safe environment for caregivers, patients, and guests; uphold professionalism and confidentiality.
Comply with applicable laws, regulations, policies, and procedures; act ethically, report known or suspected violations, and cooperate with investigations and proceedings.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.