Enterprise Systems Analyst
About The Position
The Enterprise Systems Analyst supports the administration, maintenance, and improvement of assigned enterprise applications at Cumming Group. The role works with business users, IT teams, and vendors to address application issues, manage configuration and releases, document processes and system changes, and support implementation and enhancement projects. The analyst gathers and translates business needs into requirements and process documentation, coordinates testing and readiness activities, maintains user-facing guidance, and helps users adopt application changes. The role also reviews support trends and adoption feedback to identify improvements, and supports evaluation and testing of automation and enterprise AI capabilities within established governance requirements.
Requirements
- Bachelor’s degree in a related field or equivalent practical experience.
- Hands-on experience supporting or administering enterprise SaaS applications.
- Experience gathering business requirements, documenting processes, and supporting system implementations or enhancements.
- Ability to troubleshoot application issues and work with technical teams and vendors to resolve them.
- Strong communication, facilitation, and documentation skills, including the ability to explain system processes to nontechnical users.
- Ability to organize competing requests, follow through on assigned work, and escalate issues appropriately.
- Experience supporting user training, testing, and change adoption.
Nice To Haves
- Experience in professional services, construction, legal operations, or another process-intensive environment.
- Familiarity with one or more of the following: Procore, Ironclad, Microsoft Copilot & Copilot Agents, Workday, DocuSign, Formstack, Fellow, GetGuru, Power BI.
- Exposure to APIs, integrations, workflow automation, enterprise AI, or reporting tools.
- Relevant application or platform certifications.
Responsibilities
- Help administer assigned enterprise applications, including user access, settings, workflows, and data quality.
- Troubleshoot user issues, document findings, and coordinate resolution with IT teams and vendors.
- Support application updates and releases through configuration, testing, and deployment activities.
- Maintain runbooks, support procedures, and application documentation to provide dependable backup coverage.
- Follow security, privacy, and change-control requirements, and escalate risks and decisions to appropriate owners.
- Meet with business users to understand needs, pain points, and process-improvement opportunities.
- Translate business needs into requirements, process maps, data mappings, and implementation tasks.
- Document decisions, integrations, and system changes.
- Identify bottlenecks and recommend practical improvements balancing usability, security, and efficiency.
- Support enterprise application implementations, enhancements, and software evaluations.
- Track assigned tasks, milestones, issues, and vendor commitments, and flag delays and blockers.
- Coordinate requirements reviews, testing, and business-readiness activities with stakeholders.
- Maintain application inventory information and support contract renewal tracking and portfolio updates.
- Create and maintain user guides, FAQs, and role-based training materials.
- Help users understand application changes and adopt new features and workflows.
- Review support trends, user feedback, and adoption data to identify recurring issues and improvement opportunities.
- Support evaluation and testing of automation and enterprise AI capabilities under established governance requirements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
- Paid holidays
- Short- and long-term disability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
