Enterprise Business Services Analyst II

San Manuel Band of Mission Indians • Highland, CA

4d

About The Position

Under the direction of the Manager, IT Business Services, the Enterprise Business Services Analyst II provides operational, product, and technology support for Enterprise departments, systems, and applications. The role aims to maximize enterprise efficiency through technology and partnership with assigned departments.

The analyst leads projects for assigned departments, maintains service level agreements with the enterprise and vendors, and stays informed about system capabilities, enhancements, and new products. The position also supports collaborative service delivery across IT, recommends product and process improvements, and manages systems software revisions, patching, and overall system health. Other duties may be assigned to support efficient department operations.

The primary work environment is a climate-controlled office. The role requires travel to meetings, trade shows, and conferences, as well as regular commuting between locations. Evening, weekend, and holiday shifts may be required. The work can be fast-paced and high-demand.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, or a related field; relevant or direct experience may be considered in lieu of the stated minimum education requirement.
• At least five years of Information Technology experience focused on enterprise-level systems and services.
• Extensive experience with enterprise-level systems, including but not limited to ServiceNow, Enterprise Resource Planning, Microsoft 365, financial and supply chain systems, and other enterprise-wide systems.
• Excellent problem-solving, interpersonal communication, and project management skills.
• Commitment to excellence in customer satisfaction, process quality, and product quality and reliability.
• Intermediate knowledge of the internet, e-business disciplines, and standards.
• Strong attention to detail and technical verbal and written communication skills, including the ability to explain terminology to non-technical end users and senior executives.
• Ability to communicate effectively with technical professionals and a basic understanding of software architecture.
• Demonstrated knowledge and experience creating and implementing policies and procedures.
• A valid driver’s license and vehicle insurance meeting minimum liability limits are required because the role involves regular commuting between locations.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
• Ability to meet the described physical requirements, including occasionally moving objects weighing up to 40 pounds, operating a computer and office productivity equipment, and traveling between locations.

Nice To Haves

• Professional certifications such as Project Management Professional, Information Technology Infrastructure Library (ITIL), Business Analyst Professional, and/or application-specific accreditations, when combined with relevant experience.

Responsibilities

• Lead and direct projects for assigned departments, often involving considerable resources, functional integration, and interaction with enterprise sponsors.
• Maintain agreed service level agreements with the enterprise and vendors.
• Maintain knowledge of system capabilities and their application to enterprise needs.
• Monitor system enhancements and new products and assess their application to the enterprise.
• Foster collaborative relationships within the IT team to support a one-team approach to enterprise services.
• Recommend product and process changes to improve how the enterprise conducts business.
• Manage systems software revisions, patching, and overall system health.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level