Enterprise Business Services Analyst II

San Manuel Casinos • Highland, CA

2d • Onsite

About The Position

Under the direction of the Manager, IT Business Services, the Enterprise Business Services Analyst II provides operational, product, and technology support for Enterprise departments, systems, and applications. The role applies technology to maximize enterprise efficiency by partnering with assigned departments.

The position leads projects, maintains service levels and system health, evaluates system capabilities and enhancements, and promotes collaboration across IT. It also recommends product and process improvements and performs other duties as assigned to support efficient departmental operations.

The primary work environment is a climate-controlled office, with travel to meetings, trade shows, conferences, and San Manuel properties. The role may involve evening, weekend, or holiday shifts and work in a fast-paced, high-demand environment. Regular commuting between locations is required.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, or a related field; related, relevant, and/or direct experience may be considered in lieu of the stated minimum educational requirements.
• At least five years of Information Technology experience focused on enterprise-level systems and services.
• Extensive experience with enterprise-level systems, including but not limited to ServiceNow, Enterprise Resource Planning, Microsoft 365, financial and supply chain systems, and other enterprise-wide systems.
• Excellent problem-solving, interpersonal communication, and project management skills.
• Commitment to excellence in customer satisfaction, process quality, and product quality and reliability.
• Intermediate knowledge of the internet, e-business disciplines, and standards.
• Strong attention to detail and technical verbal and written communication skills, including the ability to explain terminology to non-technical end users and/or senior executives.
• Ability to communicate effectively with technical professionals and a basic understanding of software architecture.
• Demonstrated knowledge and experience creating and implementing policies and procedures.
• A valid driver’s license and vehicle insurance meeting minimum liability limits are required because the role requires regular commuting between locations. The role does not operate or drive Tribe-owned or patron vehicles.
• May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
• Ability to meet the physical demands of the role, including sedentary work, frequent computer and office-equipment use, occasional lifting or moving of up to 40 pounds, and the listed physical activities.
• Ability to hear and communicate at conversational levels in person, by telephone, and by videoconference; meet the role’s visual acuity requirements; move safely in an office and enter, exit, and operate a motor vehicle for work travel; and maintain efficiency through extended work shifts.

Nice To Haves

• Professional certifications such as Project Management Professional, Information Technology Infrastructure Library (ITIL), Business Analyst Professional, and/or application-specific accreditations, when combined with relevant experience.

Responsibilities

• Lead and direct projects for assigned departments, which may require considerable resources and substantial functional integration and interaction with enterprise sponsors.
• Maintain agreed service level agreements with the enterprise and vendors.
• Maintain knowledge of system capabilities and how they apply to the enterprise’s specific needs.
• Monitor system enhancements and new products and assess their application to the enterprise.
• Create and foster collaborative relationships within the IT team to support a one-team approach to service delivery.
• Recommend product and process changes to improve how the enterprise conducts business.
• Manage systems software revisions, patching, and overall system health.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level