Business Services Analyst

Prince William County Government•Prince William County, VA

1d•Onsite

About The Position

Prince William County Community Services is seeking a motivated Business Services Analyst to support their ACCESS program, the primary point of entry for individuals seeking behavioral health and substance use services. In this role, you will provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team. You will manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations to ensure smooth, high-quality administrative service delivery. You will also monitor and help implement ACCESS performance measures and evaluate procedures and workflows for compliance with DBHDS and agency requirements. Beyond day-to-day operations, you will drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements. You will also partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff supporting Same Day ACCESS. This is a great opportunity for someone who enjoys variety, wants to make a tangible impact on how the community accesses behavioral health services, and is looking to grow their leadership experience in a mission-driven environment.

Requirements

High school diploma or GED
4 years of experience in an administrative role in healthcare operations
1 year of experience in supervising professional administrative staff
Must possess a valid driver's license
Must pass DMV record check
Must pass TB test
Must pass a fingerprint-based national criminal history record check
Must pass a search of the registry of founded complaints of child abuse and neglect

Nice To Haves

Experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments.
Experience in coordinating/scheduling customer intakes, registration, check-in processes and workflows, EHR support, and /or daily front-door operations.
Experience in recruitment, training, coaching, mentoring and completing performance evaluations
Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint
Experience in Healthcare/behavioral health administration
Experience using Electronic Behavioral Health Record

Responsibilities

Provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team.
Manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations.
Monitor and help implement ACCESS performance measures.
Evaluate procedures and workflows for compliance with DBHDS and agency requirements.
Drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements.
Partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff.