Enterprise Business Continuity Program Manager

Texas Scottish Rite for Children•Dallas, TX

About The Position

The Enterprise Business Continuity Program Manager develops, maintains, and continually improves the organization’s enterprise Business Continuity and Disaster Recovery Program. The role serves as the primary coordinator and advisor for business continuity, departmental downtime planning, operational resilience, and disaster recovery readiness. It partners with executive, clinical, business, operational, and technology leaders to ensure plans and recovery capabilities reflect the requirements and dependencies of critical functions across the organization. The position coordinates Business Impact Analyses, departmental planning, disaster recovery tests, and tabletop exercises. It maintains continuity plans, downtime procedures, testing records, contact information, and secure offline resources, and tracks corrective actions through completion. The role also provides preparedness training, communicates program readiness and risks to leadership, and supports accreditation, regulatory, audit, and compliance activities related to continuity and recovery.

Requirements

Bachelor’s degree in Business Administration, Emergency Management, Healthcare Administration, Information Technology, Cybersecurity, Public Administration, Risk Management, or a related field; an appropriate combination of education and relevant experience may be considered.
Five or more years of experience in business continuity, disaster recovery, emergency preparedness, healthcare operations, operational resilience, risk management, cybersecurity, information technology, or a related discipline.
Experience developing and maintaining business continuity plans, departmental downtime procedures, disaster recovery plans, or emergency preparedness programs.
Experience facilitating Business Impact Analyses, operational risk assessments, disaster recovery tests, tabletop exercises, drills, or recovery validation activities.
Ability to establish credibility and maintain productive relationships with executive leadership, physicians, nursing leadership, clinical directors, business directors, managers, and operational staff.
Ability to navigate complex healthcare operations and facilitate planning discussions with leaders responsible for Nursing, Ambulatory Care, Pharmacy, Laboratory, Radiology, Surgical Services, Rehabilitation Services, and other critical functions.
Strong facilitation, interviewing, consulting, program management, organizational assessment, communication, presentation, and relationship management skills.
Ability to identify critical business functions, supporting systems, operational dependencies, recovery priorities, and downtime workarounds through structured stakeholder engagement.
Ability to influence organizational priorities, establish accountability, resolve competing priorities, and drive preparedness initiatives without direct reporting authority.
Ability to translate technical recovery concepts into clinical and business operational impacts and communicate effectively with technical and non-technical audiences.
Exceptional organizational, documentation management, and follow-through skills, including the ability to manage multiple concurrent initiatives across departments.

Nice To Haves

Healthcare experience.
Preferred certifications include CBCP, CBCI, MBCP, PMP, CRISC, or comparable business continuity, resilience, project management, or risk credentials.

Responsibilities

Develop, maintain, and continuously improve the enterprise Business Continuity and Disaster Recovery Program, including standards, methodologies, templates, review cycles, and documentation.
Serve as the organization’s primary coordinator and advisor for business continuity, departmental downtime planning, operational resilience, and disaster recovery readiness.
Build and maintain working relationships with executive leadership and leaders across clinical, business, and operational functions.
Partner with leaders to create, review, maintain, and update departmental downtime plans, physical binders, continuity and recovery procedures, staffing assumptions, operational dependencies, and emergency contacts.
Facilitate Business Impact Analyses and structured planning sessions to identify critical functions, acceptable downtime tolerances, manual workarounds, recovery priorities, and operational dependencies.
Work with leaders to maintain an enterprise inventory of critical applications, technology systems, medical devices, vendors, facilities, and services supporting departmental operations.
Coordinate with Information Technology, Cybersecurity, Information Systems, Telecommunications, Facilities, and other stakeholders to align disaster recovery capabilities with clinical and business recovery requirements.
Develop and maintain an annual disaster recovery testing schedule and plan, schedule, coordinate, and document tests for critical systems and services.
Document disaster recovery test scope, participants, outcomes, recovery metrics, issues, observations, and lessons learned.
Track corrective actions and improvement initiatives arising from tests, exercises, planned downtime events, and actual disruptions through completion.
Design, coordinate, facilitate, and document tabletop exercises involving downtime, cyber incidents, technology outages, facility disruptions, and other continuity scenarios.
Lead after-action reviews assessing readiness, communication, escalation, decision-making, recovery performance, and improvement opportunities.
Maintain the enterprise repository of continuity plans, departmental downtime procedures, testing records, exercise documentation, improvement plans, and recovery resources.
Establish document control, version management, and recurring review processes for departmental downtime plans and physical downtime binders.
Maintain and periodically validate enterprise downtime contact information for executive, clinical, business, operational, technology, facilities, vendor, and other critical stakeholders.
Maintain secure offline copies of critical continuity documentation, downtime procedures, recovery plans, contact lists, and supporting resources; periodically validate their accessibility, completeness, security, and usability.
Develop and deliver business continuity, downtime preparedness, and disaster recovery awareness and training for leaders and staff.
Communicate program readiness, test outcomes, unresolved risks, corrective actions, and maturity improvements to departmental and executive leadership.
Support accreditation, regulatory, audit, and compliance activities related to business continuity, downtime preparedness, emergency preparedness, operational resilience, and disaster recovery.
Follow all Scottish Rite for Children policies, procedures, standards, and guidelines.