Business Continuity Manager

frontdoor, Inc.•,

3d•$90,000 - $100,000

About The Position

Frontdoor, Inc. is seeking a Business Continuity Manager to strengthen its business continuity program and support day-to-day continuity and operational readiness activities. The role partners across Legal, IT, Operations, Facilities, and Risk Management to maintain and enhance business continuity plans and related procedures, helping the organization respond effectively to disruptions. The manager maintains continuity plans and supporting documentation across business units, ensuring they remain accurate and current as organizational, technology, process, and risk conditions change. The role also supports mitigation planning aligned with IT disaster recovery capabilities; continuity exercises and recovery testing; disruption response and recovery; employee training and awareness; and ongoing improvements to continuity policies, standards, procedures, methodologies, and governance. Other duties may be assigned.

Requirements

Bachelor’s degree required.
At least 3 years of experience in business continuity, disaster recovery, operational resilience, or crisis management.
Knowledge of business continuity, disaster recovery, operational resilience, crisis management, and enterprise risk concepts.
Ability to analyze complex business processes, identify recovery requirements, and assist in developing continuity solutions.
Strong judgment, attention to detail, responsiveness, communication, documentation, and project coordination skills.
Ability to influence stakeholders and drive action across diverse teams and functions.
Self-starter able to work independently, manage competing priorities, and identify opportunities to improve processes and program effectiveness.
Ability to perform effectively in fast-paced environments, handle sensitive situations, and deliver high-quality work under pressure and tight deadlines.
Adaptable, calm, and organized during business disruption events.
Ability to meet the physical role requirements, including intermittent computer work for up to eight hours a day, occasional movement of objects weighing up to 10 pounds, prolonged sitting while using office equipment, and repetitive hand and finger motions.
Occasional travel required.

Nice To Haves

CBCP or similar certification.
Familiarity with ISO and other applicable standards.

Responsibilities

Maintain, update, and administer business continuity plans and supporting documentation across business units, keeping them accurate and current as organizational changes, technology updates, process modifications, and emerging risks arise.
Partner with the manager and key stakeholders to develop mitigation strategies and align them with IT disaster recovery capabilities.
Support the planning, scheduling, execution, and documentation of business continuity exercises, tabletop simulations, and recovery testing.
Assist with exercise reports, lessons learned, after-action reviews, and corrective action plans.
Conduct regular testing of emergency notification and communication processes.
Support response efforts during business disruptions, crises, and emergencies through incident coordination, stakeholder communications, situation reporting, and recovery activities.
Deliver business continuity training, awareness campaigns, and educational materials to increase employee preparedness and organizational resilience.
Contribute to improvements in business continuity policies, standards, procedures, methodologies, and governance processes.
Perform other duties and responsibilities as assigned.