Manager, Business Continuity

Barnes & Noble•New York, NY

10d

About The Position

The Business Continuity Manager establishes, leads, and continuously improves Barnes & Noble’s Business Continuity Management (BCM) Program. The role is directly responsible for the B&N program, including Business Impact Analysis (BIA), Business Continuity Planning (BCP), testing and exercises, remediation tracking, governance, reporting, and continuous improvement. For Waterstones, the manager establishes and oversees consistent Business Continuity standards, methodologies, reporting requirements, and best practices. A Waterstones-based Business Continuity resource retains responsibility for local coordination and execution, while this role provides guidance, visibility, and oversight. The overall objective is to support a consistent approach to Business Continuity and operational resilience across both businesses while maintaining appropriate local ownership and accountability. The position works with business leaders and teams including IT Disaster Recovery, Cybersecurity, Facilities, Supply Chain, and Risk Management. It reports consolidated Business Continuity information to the Head of PMO, Group CIO, senior leadership, and appropriate governance committees.

Requirements

Bachelor’s degree in Business, Information Technology, Risk Management, Emergency Management, or a related discipline.
At least 5 years of experience in Business Continuity, Operational Resilience, Risk Management, Disaster Recovery, or a related discipline.
Demonstrated experience developing, managing, or significantly contributing to Business Continuity programs within a complex organization.
Experience facilitating Business Impact Analysis workshops and developing Business Continuity Plans.
Experience planning and facilitating Business Continuity exercises, tabletop exercises, and simulations.
Strong understanding of Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience principles.
Experience working across multiple business functions, locations, or organizational units.
Excellent facilitation, communication, and stakeholder management skills.
Strong organizational, analytical, and documentation capabilities.
Ability to work effectively across U.S. and U.K. organizations, leadership teams, and time zones.

Nice To Haves

Certified Business Continuity Professional (CBCP) or equivalent Business Continuity certification.
Experience operating within a multi-business or international organizational structure.
Experience within retail, distribution, supply chain, or eCommerce environments.
Familiarity with IT Disaster Recovery planning and Cybersecurity governance.
Experience supporting internal and external audit, regulatory, or compliance activities.
Familiarity with relevant U.S. and U.K. Business Continuity and operational resilience practices and requirements.

Responsibilities

Own the day-to-day operation, administration, and continuous improvement of the Barnes & Noble Business Continuity Management Program.
Establish and maintain the B&N Business Continuity framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
Coordinate the development, maintenance, and improvement of Business Continuity Plans across critical B&N business functions.
Facilitate Business Impact Analysis workshops to identify critical processes, recovery priorities, dependencies, Recovery Time Objectives, and other recovery requirements.
Keep Business Impact Analyses and Business Continuity Plans current through annual reviews and after significant business, organizational, technology, facility, or supplier changes.
Coordinate the annual review and certification of Business Continuity Plans.
Maintain a centralized repository of Business Continuity documentation, testing results, risks, remediation activities, and supporting evidence.
Develop and coordinate an annual Business Continuity testing and exercise program, including tabletop exercises, simulations, and coordination with IT Disaster Recovery exercises.
Document exercise results, lessons learned, gaps, and remediation actions, and ensure appropriate ownership and timely completion.
Track remediation arising from continuity testing, incidents, audits, risk assessments, and other reviews.
Coordinate with IT Disaster Recovery, Cybersecurity, Facilities, Supply Chain, Risk Management, and business leadership on integrated resilience planning.
Report on Business Continuity readiness, testing, material risks, remediation, compliance, and program maturity to senior leadership and governance committees.
Support regulatory, audit, insurance, and other requests relating to Business Continuity and operational resilience.
Promote Business Continuity awareness at B&N through training, communication, and engagement with business leaders and employees.
Identify opportunities to improve B&N Business Continuity and operational resilience capabilities.
Establish Business Continuity standards, methodologies, templates, governance requirements, and best practices for Waterstones.
Partner with the Waterstones-based Business Continuity resource and Waterstones leadership to support consistent implementation while preserving local execution responsibility.
Guide and oversee the Waterstones Business Continuity resource and support the development and maturity of the Waterstones BCM Program.
Maintain visibility into Waterstones BIAs, plans, tests, significant risks, remediation plans, and program maturity.
Ensure Waterstones maintains appropriate BIAs and plans for critical business functions in accordance with established standards and applicable local requirements.
Oversee significant Waterstones Business Continuity exercises and ensure material findings and remediation activities are documented and tracked.
Ensure significant Waterstones risks, gaps, incidents, and dependencies are escalated and included in consolidated reporting.
Identify opportunities to share practices, tools, templates, capabilities, and lessons learned between Barnes & Noble and Waterstones.
Facilitate regular coordination between B&N and Waterstones Business Continuity resources.
Maintain a consistent Business Continuity governance framework across both businesses while recognizing local business and regulatory requirements.
Establish clear roles and responsibilities for Business Continuity planning, testing, remediation, and reporting.
Develop consistent metrics and reporting for BCP and BIA completion, testing results, remediation status, material risks, and program maturity.
Provide consolidated Business Continuity reporting to the Head of PMO, Group CIO, senior leadership, and appropriate governance committees.
Support internal and external audits relating to Business Continuity, Disaster Recovery, and operational resilience.
Maintain accurate program policies, standards, procedures, metrics, testing evidence, and supporting documentation.
Ensure material Business Continuity risks and deficiencies are identified, documented, assigned, escalated, and tracked through remediation.
Support the development and maintenance of resilience-related policies, standards, and governance documentation.
Monitor relevant industry practices and regulatory developments and recommend improvements to Business Continuity capabilities.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled to work at least 20 hours per week.
Company-paid holidays for employees scheduled to work at least 20 hours per week.
401(k) with company match for employees scheduled to work at least 20 hours per week.
Comprehensive medical, dental, and vision benefits for employees scheduled to work 30 hours or more per week.
Healthcare and dependent care spending accounts for employees scheduled to work 30 hours or more per week.
Disability benefits for employees scheduled to work 30 hours or more per week.
Life insurance for employees scheduled to work 30 hours or more per week.
Transit benefits for employees scheduled to work 20 hours or more per week.
Tuition reimbursement for employees scheduled to work 30 hours or more per week.